Lead DoD Network Operations Center Admin

JCS Solutions LLC; Fort Meade (MD); On-site; USD 78,000 - 112,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

Paid time off

401k retirement plan with employer-mt

Annual Professional Development Reimb.

And more!

Job summary

JCS Solutions LLC in Fort Meade, MD is seeking a Lead DISANet Systems Monitoring Center (DSMC) Administrator to support mission-critical DoD network operations. You will provide continuous monitoring, incident management, outage tracking, and reporting across enterprise infrastructure and end-user platforms.

The ideal candidate has NOC experience in enterprise monitoring, hands-on with SolarWinds, ScienceLogic, Aternity, ServiceNow, and Power BI, and can communicate status to technical teams and

Qualifications

• Bachelor's degree or equivalent and four+ years of related experience.
• Experience in enterprise monitoring environments, NOCs or similar.
• Hands-on experience with the listed monitoring platforms.

Responsibilities

• Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms.
• Monitor alerts, events, performance indicators, and service health to identify outages and potential mission impact.
• Perform initial analysis of monitoring alerts and escalate to Tier III engineering or other teams as needed.
• Create incident tickets and ensure timely escalation within predefined timeframes.
• Track outages and incident timelines, communicating status to leadership.
• Develop and distribute twice-daily operational status reports and outage notifications.
• Document significant events in the Master Station Log (MSL).
• Correlate information across monitoring platforms to provide a comprehensive view of health and performance.
• Develop and maintain Power BI dashboards and reports to communicate operational health and trends.
• Generate ad hoc and periodic reports using Power BI, ServiceNow, SolarWinds, and other data sources.
• Support onboarding and offboarding of network devices and monitored assets.

Skills

NOC Operations

Monitoring Tools

Incident Management

Reporting

Communication with Leadership

Team Collaboration

Problem Solving

Operational Monitoring

Education

Bachelor's degree

Tools

SolarWinds

ScienceLogic

Aternity

ServiceNow

Power BI

Job description

JCS Solutions LLC in Fort Meade, MD is seeking a Lead DISANet Systems Monitoring Center (DSMC) Administrator to support mission-critical DoD network operations. You will provide continuous monitoring, incident management, outage tracking, and reporting across enterprise infrastructure and end-user platforms.

The ideal candidate has NOC experience in enterprise monitoring, hands-on with SolarWinds, ScienceLogic, Aternity, ServiceNow, and Power BI, and can communicate status to technical teams and