DISANet Systems Monitoring Center Administrator (DSMC)

Nowges; Fort Meade (MD); On-site; USD 85,000 - 100,000; Full time

Job summary

Nowges seeks a Center Administrator for the DISA DISANet Systems Monitoring Center at Fort Meade, MD. The role focuses on 24/7 monitoring of enterprise networks, incident management, and executive reporting.

You will work on-site, 3:00 PM–11:00 PM, supporting mission-critical IT operations and maintaining documentation for leadership and teams.

Qualifications

• Bachelor's degree required; 4+ years in IT/monitoring ops.
• Experience with enterprise monitoring platforms (SolarWinds, ScienceLogic, Aternity).
• Experience creating and tracking incidents using ServiceNow ITSM.
• Experience developing operational reports, dashboards, and status reports.
• Experience with Power BI or similar data visualization tools.
• Strong writing skills to document outages, impacts, timelines, and events.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to work onsite 3:00 PM–11:00 PM, Mon–Fri; possible weekend/after-hours support.
• Active DoD IAT Level II certification required before start.

Responsibilities

• Provide continuous monitoring and situational awareness of network infrastructure and services.
• Monitor alerts and service health to identify outages and potential impacts.
• Escalate incidents to Tier 3 engineering and track resolutions.
• Create and manage incident tickets with defined timeframes.
• Maintain Master Station Log and correlate data across platforms.
• Develop and distribute operational reports and outage notifications twice daily.
• Build and maintain Power BI dashboards to communicate health and trends.
• Assist onboarding/offboarding of network devices to monitoring platforms.
• Prepare operational briefings for technical and senior leadership.

Skills

NOC operations

Operational reporting

Technical writing

Communication to leadership

Education

Bachelor's degree

Tools

SolarWinds

ScienceLogic

Aternity

Power BI

ServiceNow

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DISANet Systems Monitoring Center Administrator (DSMC)

Full Time DISA Headquarters - DC, Fort Meade, MD, US

5 days ago Requisition ID: 1395

Salary Range: $85,000.00 To $100,000.00 Annually

M-F 3-11 shift – Full-time on-site support required

Must have Active DoD Secret Clearance

Temporary position until November 30, 2026

Primary Responsibilities

• Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms.
• Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact.
• Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams.
• Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes.
• Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information.
• Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
• Document significant events, outages, escalations, and actions within the Master Station Log (MSL).
• Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience.
• Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics.
• Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources.
• Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage.
• Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action.
• Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts.
• Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences.
• Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness.
• Maintain clear, concise, and accurate documentation in a fast-paced operational environment.

Required Qualifications

• Bachelor’s degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree.
• Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment.
• Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools.
• Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data.
• Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform.
• Experience developing operational reports, metrics, dashboards, and status reports.
• Experience with Power BI or comparable data visualization/reporting tools.
• Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events.
• Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership.
• Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to work onsite Monday through Friday from 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements.
• Active DoD IAT Level II certification prior to start.

Desired Qualifications

• Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity.
• Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources.
• Experience developing reports and dashboards within ServiceNow.
• Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions.
• Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment.
• ITIL v3/v4 certification or practical experience working within ITIL-based operational processes.
• Experience preparing and delivering operational briefings to senior government or organizational leadership.
• Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements.