Lead Dispensary Associate

Canopy USA; Wickliffe (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Greenleaf Apothecaries, a Canopy USA subsidiary, seeks a Lead Dispensary Associate in Wickliffe, OH to educate patients, manage orders, and support inventory and cash processes. You will interact face-to-face and by phone, ensuring compliance and a welcoming environment.

You’ll be cross-trained in order fulfillment, including preparing orders, entering product information, and aiding the Security Guard during busy periods, in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• 2 years post-secondary education in a related field preferred.
• 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred.
• State mandated background check.
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment).
• Familiarity with history and varieties of medical marijuana preferred but not required.
• Outstanding phone and in-person customer service skills.
• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress.
• Demonstrated proactivity, flexibility, adaptability and multi-tasking.
• Ability to maintain confidentiality and ethical conduct.
• Skill in accurate cash management and inventory control.
• Strong written and oral interpersonal communication skills.

Responsibilities

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures.
• Maintains member records in compliance with State law and Company policy.
• Answers questions about the law and the Company from members and others.
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine.
• Assists the Dispensary Manager with inventory and cash management, daily and weekly.
• Maintains a clean, safe, welcoming environment inside and outside the facility.
• Other duties may be assigned by the Dispensary Manager according to Company needs.

Skills

Customer service

Interpersonal communication

Ethical conduct

Proactivity

Fast-paced adaptability

Cash handling

Inventory control

MS Excel

MS Word

POS systems

Cannabis knowledge

Education

High school diploma

Post-secondary education in related field

Tools

POS systems

MS Word

MS Excel

Job description

Why Greenleaf Apothecaries?

Greenleaf Apothecaries is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through Greenleaf Apothecaries, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Brief Description

Why Greenleaf Apothecaries?

Greenleaf Apothecaries is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through Greenleaf Apothecaries, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for:

Greenleaf Apothecaries

Our Culture

Here at Canopy USA, LLC, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry. We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About the Role: Lead Dispensary Associate

The Lead Dispensary Associate is responsible for all Dispensary Associate duties and responsibilities including interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Lead Dispensary Associate will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients with product requests and admitting patients when the Security Guard is otherwise occupied.

How You’ll Make a Difference

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with State law and Company policy
• Answers questions about the law and the Company from members and others
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
• Assists the Dispensary Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties may be assigned by the Dispensary Manager according to Company needs

Requirements

Skills to be Successful:

• High school diploma or equivalent
• 2 years post-secondary education in a related field preferred
• 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
• State mandated background check
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Familiarity with history and varieties of medical marijuana preferred but not required
• Outstanding phone and in-person customer service skills
• Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
• Demonstrated proactivity, flexibility, adaptability and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to