Lead Dispatcher - 1st Shift (Heavy-Duty Trucks)

North American Trailer Sales LTD; Inver Grove Heights (MN); Presencial; USD 30.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly

Monthly commissions

PTO rollover

Life insurance

401k with match

Mileage reimbursement

Career advancement

Company events

Tech referral bonuses

Descripción de la vacante

North American Trailer is seeking a Dispatcher for our Inver Grove Heights, MN location. The role coordinates daily service operations, schedules technician workloads, and ensures clear communication between technicians, customers, and management.

Responsibilities include parts coordination, repair estimates support, and maintaining organized shop operations. The candidate should excel in multitasking and customer service, with strong organizational and computer skills.

Formación

• Able to coordinate daily service operations and communicate between technicians, customers, and management.

Responsabilidades

• Assisting mechanics in locating parts / job related issues
• Scheduling shift work
• Provide leadership and direction to the technicians
• Evaluate technician’s skillset and provide training as needed
• Calling in customer repairs, estimating, approvals and unit updates
• Organizing shift with picking up parts and vehicles for repair
• Invoice repair orders in a timely manner
• Related activities that promote the goals of the Organization
• Maintain service trucks
• Inspect trucks weekly for cleanliness and organization
• Expanding and maintaining on site repairs
• Communicate with shop on bringing mobile repair to shop for further repairs
• Answering phones and checking in customers when needed
• Repair and shop operation knowledge
• Good customer service skills
• Good computer skills
• Exceptional organizational skills and ability to multitask

Descripción del empleo

North American Trailer is seeking a Dispatcher for our Inver Grove Heights, MN location. The role coordinates daily service operations, schedules technician workloads, and ensures clear communication between technicians, customers, and management.

Responsibilities include parts coordination, repair estimates support, and maintaining organized shop operations. The candidate should excel in multitasking and customer service, with strong organizational and computer skills.