North American Trailer - 1st Shift Dispatcher

Hydraulic Specialty Inc.; Inver Grove Heights (MN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Industry leading wage

Weekly pay

Commissions based on sales

PTO / vacation rollover

Life insurance policy

401k with company match

Mileage reimbursement

Career advancement programs

Company events

Tech referral bonuses

Job summary

North American Trailer is hiring a Dispatcher in Inver Grove Heights, MN. You will coordinate daily service operations, manage technician workloads, and assist with parts and repair needs while ensuring clear communication with customers and management.

Responsibilities include scheduling, truck and parts coordination, and supporting repair estimates. We value strong customer service, organization, and teamwork in a fast-paced shop environment.

Qualifications

• Experience coordinating daily service operations or technician workflows.
• Ability to schedule and manage parts and repairs.
• Strong customer service and communication skills.

Responsibilities

• Coordinate daily service operations and technician workloads.
• Schedule shifts and manage part pickups and repairs.
• Provide leadership and direction to technicians and coordinate with customers.

Skills

Customer service

Computer skills

Organizational skills

Multitasking

Communication

Job description

Description

If you are looking for a great place to start your career – let’s talk!

North American Trailer is a family-owned, Minnesota-based company seeking a Dispatcher for our Inver Grove Heights, MN location. This position is responsible for coordinating daily service operations, scheduling and organizing technician workloads, assisting with parts and repair needs, and ensuring efficient communication between technicians, customers, and management. Additional responsibilities include coordinating parts and vehicle pickups, supporting customer repair estimates and updates, maintaining service truck organization, and assisting with general shop operations.

Hours:

Monday-Friday 7am-5pm

Job Duties:

• Assisting mechanics in locating parts / job related issues
• Scheduling shift work
• Provide leadership and direction to the technicians
• Evaluate technician’s skillset and provide training as needed.
• Calling in customer repairs, estimating, approvals and unit updates
• Organizing shift with picking up parts and vehicles for repair
• Invoice repair orders in a timely manner
• Related activities that promote the goals of the Organization.
• Maintain service trucks
• Inspect trucks weekly for cleanliness and organization
• Expanding and maintaining on site repairs
• Communicate with shop on bringing mobile repair to shop for further repairs
• Answering phones and checking in customers when needed
• Repair and shop operation knowledge
• Good customer service skills
• Good computer skills
• Exceptional organizational skills and ability to multitask

BENEFITS:

Industry leading wage and benefits, paid weekly, monthly commissions (based on sales), PTO/vacation rollover, $50,000 life insurance policy gifted to all FT employees, 401k with a company match, mileage reimbursement, career advancement programs, awesome company events, HUGE tech referral bonuses, plus so much more! The essential duties include:

• Pick up and delivery of customers vehicles
• Towing heavy duty trucks & trailer.
• Parts picks up, assisting techs in shop, maintain a clean shop, clean customer vehicles.
• Inspect the overall condition of Truck to ensure that they meet U.S. Department of Transportation's safety requirements.
• Compile inspection reports detailing their findings
• Track all parts and materials used in repairs or replacements.
• Ensure the final work product meets quality standard
• Maintain a safe and clean work area for customers and co-workers

Requirements

But most importantly, we are looking for someone who fits with our company values:

• Values people
• Gives people with strengths the opportunity to exercise them
• Doesn't treat lack of success as failure
• Is very affirming and brings out the best in others
• Values and gives high quality
• Works hard
• Sees opportunities and integrates with existing business
• Is a good communicator
• Is humble
• Assumes responsibility for actions and commitments
• Attends to details
• Attends to operations
• Is competitive

A little about who we are:

Founded in 1982, North American Trailer is a distributor of quality branded parts, complete heavy-duty truck and trailer service, tank trailer service, mobile service, emergency service and tank/trailer sales. We have a brand-new state of the art facility in Inver Grove Heights, MN. We specialize in the repair of medium and heavy duty (class 4-8) trucks, school buses, commercial buses and RVs We utilize the best computers and software to aid in the diagnostic and servicing of the equipment. North American Trailer is affiliated with Blaine Brothers, Inc. Offering 24-hour service, 365 days a year. Our mobile service team comes to our customers with their rolling garages to get them back on the road in a timely manner with the combined nine locations and 27 service trucks.

At North American Trailer our clients are treated with honesty and respect.

Our Vision: To be respected because of our strong family values that we put into every job we do.

Our Mission: Through our values we will strive to offer every one of our partners a helping hand in realizing their full potential by delivering value in parts, service, and sales in the industries we serve.

We value the skills, leadership, and dedication of our military community. Veterans, active-duty service members, reservists, National Guard members, and military spouses are encouraged to apply.