Lead, Dispatch

AdaptHealth; Tampa (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in home medical equipment services is seeking a Lead, Dispatch to enhance patient care. In this pivotal role, you'll mentor a dedicated team, streamline operations, and ensure timely deliveries, all while maintaining compliance and confidentiality. If you're passionate about improving healthcare delivery and thrive in a fast-paced environment, this opportunity is perfect for you. Join a mission-driven organization that values your contributions and offers a chance to make a meaningful impact in patients' lives.

Qualifications

• 3 years’ experience in healthcare administration or insurance.
• HME claims experience preferred in Medicare-certified environments.

Responsibilities

• Mentor and oversee team members while evaluating operations.
• Coordinate deliveries and optimize routes for timely service.
• Resolve escalations and provide training to new employees.

Skills

Decision-making

Analytical and problem-solving skills

Flexibility in a changing environment

Strong communication skills

Customer service orientation

Proficiency in Microsoft Office

Multi-tasking ability

Technical aptitude for new technologies

Education

High School Diploma

Associate degree

Job description

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Job Type

Full-time

Description

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

Lead, Dispatch

Leads are the subject matter experts and will be responsible for assisting leadership with oversight of the team. This individual will provide feedback, training, and guidance to ensure staff follows department protocols. The Lead will handle escalated calls from patients or insurance companies that staff cannot resolve. They will work closely with supervisors and leadership to develop process improvements. The role involves understanding the entire front-end process to ensure successful service for our patients. Dispatchers route all orders for regional deliveries and coordinate schedules with operations staff, aiming for timely deliveries as per leadership’s goals. They utilize IT systems to document communications and improve staff productivity by assigning appropriate delivery loads.

Job Duties

• Mentor and oversee team members.
• Evaluate business operations and suggest improvements.
• Identify technical solutions to enhance performance.
• Provide cross-team mentorship and share specialized knowledge.
• Streamline processes through documentation and techniques.
• Identify team strengths and report findings.
• Respond to coaching inquiries via various communication channels.
• Resolve escalations by collaborating with multiple partners.
• Train new employees and assist with problem-solving over calls.
• Manage daily tickets, create routes, and ensure completion.
• Maintain knowledge of HME products and regulations.
• Coordinate deliveries, address order issues, and optimize routes.
• Make outbound calls for scheduling and routing with customer care focus.
• Partner with teams to ensure delivery accuracy and resolve issues.
• Verify and communicate delivery details.
• Contribute to regional goals like productivity and cost reduction.
• Track orders and follow up for timely delivery.
• Maintain confidentiality of patient information.
• Document patient communications to meet compliance standards.
• Adhere to safety and infection control practices.
• Develop best practices for routing, dispatching, and handling emergencies.

Skills and Abilities

• Decision-making
• Analytical and problem-solving skills
• Flexibility in a changing environment
• Strong communication skills
• Customer service orientation
• Proficiency in Microsoft Office
• Multi-tasking ability
• Technical aptitude for new technologies

Requirements

Minimum qualifications include:

• High School Diploma (Associate degree preferred)
• 3 years’ experience in healthcare administration, insurance, or related fields
• HME claims experience preferred
• Relevant experience in Medicare-certified HME or similar environments
• Valid driver’s license

AdaptHealth is an equal opportunity employer and values diversity in the workplace.