Lead Digital Experience & Workflow Platforms

CLM Dallas Chapter

Milwaukee (WI)

On-site

USD 130,000 - 180,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Church Mutual Insurance, S.I. is seeking an IT Development Manager for Digital Experience & Workflow Platforms in Milwaukee. You will lead a diverse team delivering customer, agent, employee, and workflow-based technology solutions with modern digital experiences and automation.

Ideal candidates combine strong technical leadership with people management, solution delivery, and expertise in digital platforms and automation. Experience with JDP, Pega, Guidewire, and Azure is highly desirable.

Qualifications

Bachelor’s degree in CS/IT/engineering or related field.
7+ years of software development or application engineering experience.
3+ years of leadership experience managing application development teams.
Experience delivering enterprise-scale web, portal, workflow, or customer-facing applications.
Strong understanding of software architecture, system integrations, APIs, and cloud-based technologies.
Experience working within Agile and DevOps environments.
Excellent communication, stakeholder engagement, and leadership skills.
Insurance industry experience preferred (P&C).
Experience implementing or supporting digital portals, workflow automation platforms, or customer engagement solutions preferred.
Experience with cloud-native architecture and Azure services preferred.

Responsibilities

Lead, coach, develop, and retain a high-performing team of engineers, architects, analysts, and technical leads.
Establish performance objectives, career development plans, and succession strategies for team members.
Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Manage team capacity planning, resource allocation, staffing, and budget responsibilities.
Promote Agile delivery practices and engineering excellence across the team.
Lead development and support activities for customer, agent, broker, and employee-facing platforms.
Drive the design and delivery of intuitive, scalable digital experiences.
Partner with stakeholders to enhance customer experience and self-service capabilities.
Lead modernization efforts to improve digital engagement and operational efficiency.
Ensure solutions align with enterprise architecture, cybersecurity, and UX standards.
Oversee workflow and process automation solutions and their integrations.