Digital Workplace & Employee Experience Lead

MGIC; Milwaukee (WI); Hybrid; USD 110,000 - 187,000; Full time

Benefits offered by this job

Competitive Salary & pay-for-performan

401k with company match

Profit sharing

HSA

Wellness program

On-site Fitness Center

Paid-time off and paid companyolidays

Business casual dress

Job summary

MGIC in Milwaukee seeks a strategic leader to oversee the Digital Workplace function, driving strategy, delivery, and continuous improvement of workplace technologies for a secure, productive employee experience.

The Manager will lead a high-performing team and partner across IT, the business, and external vendors to deliver modern workplace services, emphasizing automation and service excellence across Microsoft 365, Teams, SharePoint, VDI, and endpoint management.

Qualifications

• 7+ years of experience in IT, Digital Workplace, End User Computing (EUC), Service Management, or related technology leadership roles.
• 3+ years of people leadership experience.
• Experience leading workplace technology services in a cloud-first environment.
• Strong communication, stakeholder management, and relationship-building skills.
• Proven ability to drive operational excellence, service improvements, and organizational change.
• Experience managing vendors, budgets, and service roadmaps.
• Experience with Microsoft 365, Teams, SharePoint Online, OneDrive, and related productivity platforms.
• Experience supporting endpoint computing, VDI, voice and telephony services, and meeting room technologies.
• Familiarity with Microsoft Intune, Microsoft Entra ID, and modern endpoint management practices.
• Knowledge of ITIL, Agile, Lean, and SRE principles.
• Experience using automation to improve service delivery and efficiency.

Responsibilities

• Lead the Digital Workplace function and employee technology experience.
• Own workplace services including Microsoft 365, Teams, SharePoint, endpoint computing, virtual desktop infrastructure (VDI), voice, and meeting room technologies.
• Build strong relationships across IT, the business, and vendor partners to align services with organizational needs.
• Drive operational excellence, service performance, and continuous improvement through metrics, automation, service management practices, and employee feedback.
• Lead and develop a high-performing team focused on service excellence and accountability.
• Manage service roadmaps, technology lifecycles, vendors, budgets, and strategic initiatives.

Skills

IT leadership

Stakeholder management

Service management

Automation

Vendor management

Budget management

Tools

Microsoft 365

Teams

SharePoint Online

OneDrive

Intune

Entra ID

VDI

Endpoint management

Job description

MGIC in Milwaukee seeks a strategic leader to oversee the Digital Workplace function, driving strategy, delivery, and continuous improvement of workplace technologies for a secure, productive employee experience.

The Manager will lead a high-performing team and partner across IT, the business, and external vendors to deliver modern workplace services, emphasizing automation and service excellence across Microsoft 365, Teams, SharePoint, VDI, and endpoint management.