Lead Diesel Diagnostic Technician

GTG Peterbilt; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Footwear allowance

Medical, Dental & Vision insurance

PTO accrual begins at time of hire

Paid holidays at time of hire

401(k) eligibility after three months

401(k) match

Job summary

GTG Peterbilt in Cedar Rapids is seeking an experienced Diagnostic Technician to lead our Service Department and oversee daily operations, ensuring top‑quality diesel repairs. You will supervise technicians, communicate clearly with customers, and drive efficient repair workflows.

Ideal candidates have 4+ years in supervisory service roles, strong communication and problem‑solving skills, and familiarity with DOT safety standards.

Qualifications

• Minimum of 4+ years of service technician experience (lead or supervisory preferred).
• Strong customer service and communication skills.
• Proficient computer skills.
• Familiarity with DOT regulations and safety protocols.
• Excellent leadership and organizational abilities.

Responsibilities

• Supervise and support service technicians in diagnosing and repairing diesel engines and equipment.
• Greet customers professionally in person or by phone.
• Explain repairs, estimates, recalls, and maintenance recommendations clearly.
• Maintain knowledge of heavy‑duty repair best practices.
• Perform thorough diagnostic procedures to identify customer problems.
• Inspect vehicles for emissions and safety compliance.
• Keep accurate paperwork for customers and shop records.
• Maintain a clean, safe work environment.
• Follow up with customers on repair status.
• Enter repair orders into scheduling system in arrival order.

Skills

Leadership experience

Customer service

Communication

Problem solving

DOT regulations familiarity

Education

High school diploma or GED

Job description

GTG Peterbilt in Cedar Rapids is seeking an experienced Diagnostic Technician to lead our Service Department and oversee daily operations, ensuring top‑quality diesel repairs. You will supervise technicians, communicate clearly with customers, and drive efficient repair workflows.

Ideal candidates have 4+ years in supervisory service roles, strong communication and problem‑solving skills, and familiarity with DOT safety standards.