Lead Desktop Support Engineer

Cognizant; Mission (CA); On-site; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Desktop Support Engineer in San Francisco, CA to provide technical and operational support for traders and front-office users, ensuring high availability of trading apps and market data platforms.

You will troubleshoot issues across trading applications, market data feeds, desktops, laptops, and multi-monitor workstations, with onsite and remote support in a fast-paced environment. Priority is SLA-driven incident management and cross-team coordination.

Qualifications

• Proven ability to support Windows and Mac devices in a fast-paced trading environment.
• Familiarity with Active Directory, Citrix, and Microsoft 365.
• Experience using IT service management tools (ServiceNow, Remedy).
• Strong communication and stakeholder management skills.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications and market data platforms.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Skills

Windows support

Mac support

Active Directory

ITSM tools

Communication

Trader/Front Office support

Tools

ServiceNow

Remedy

Citrix

Microsoft 365

Job description

Cognizant is seeking a Desktop Support Engineer for a full time opportunity in San Francisco, CA

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What you’ll do in the role:

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

What you’ll need to succeed:

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

The salary range for this role is between $79,000 and $90,000 depending on skills and qualifications of the candidate. Applications will be accepted till 8/28/2026.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan