Lead Dental Office Receptionist

Affinity Dental Management; New York (NY); On-site; USD 32,959 - 46,941; Full time

Benefits offered by this job

Competitive Pay

Supportive Team Culture

Prime Manhattan Location

Job summary

A modern dental practice in Midtown Manhattan seeks a Lead Dental Office Receptionist to enhance the front office experience. You will guide daily operations, ensure a warm welcome for patients, manage appointments, and oversee insurance processing. Ideal candidates have previous dental front desk experience and strong customer service skills. This full-time role offers $29/hour in a supportive team culture in a state-of-the-art facility.

Qualifications

• Experience in dental insurance is required.
• Prior dental front desk experience is compulsory.
• Strong customer service and professional demeanor is necessary.

Responsibilities

• Welcome patients warmly and create a polished, professional first impression.
• Answer phones, assist patients with questions, and schedule appointments efficiently.
• Verify and communicate dental insurance benefits and eligibility.

Skills

Dental insurance experience

Customer service

Organization

Communication skills

Leadership mindset

Education

High school diploma or GED

Tools

Denticon or similar dental software

Job description

Deliver Exceptional First Impressions in Midtown Manhattan - Join Us as a Lead Dental Office Receptionist

286 Madison Dental is hiring a polished, patient-focused Lead Dental Office Receptionist to help guide the front office experience in our modern, multi-specialty Manhattan practice. Located in the heart of Midtown, our office serves a steady flow of patients in a fast-paced, high-service environment, and we’re looking for someone who thrives on creating a warm, organized, and professional experience from the moment a patient walks through the door.

In this lead role, you’ll do more than manage the front desk - you’ll help set the tone for the patient experience, support day-to-day front office flow, and serve as a trusted point person for both patients and team members. If you have strong dental insurance knowledge, front desk leadership ability, and a passion for delivering excellent service, this could be an outstanding fit.

Why Join 286 Madison Dental?

• Competitive Pay: $29/hour
• Full-Time Schedule: Monday-Friday
• Modern, State-of-the-Art Practice: A multi-specialty dental office with advanced technology, digital workflows, and a patient-centered environment that values efficiency and professionalism
• Supportive Team Culture: Collaborative, professional environment with strong administrative and clinical teamwork
• Prime Manhattan Location: Conveniently located at 286 Madison Avenue with easy access for patients and team members alike

What You’ll Do

• Welcome patients warmly and create a polished, professional first impression
• Answer phones, assist patients with questions, and schedule appointments efficiently
• Verify and communicate dental insurance benefits, eligibility, and estimates
• Manage patient check-in and check-out and maintain accurate patient information
• Collect payments, balance transactions, and support front office financial workflows
• Maintain accurate records and assist with data entry and document management
• Coordinate closely with providers and clinical staff to support smooth patient flow
• Use scripts and communication guidelines in person and over the phone, as assigned
• Help oversee front desk operations and support consistency in service, organization, and workflow
• Serve as a lead presence at the front desk by helping guide daily priorities and maintaining a high standard of professionalism

What We’re Looking For

• Dental insurance experience required
• Prior dental front desk experience required
• High school diploma or GED
• Strong customer service, organization, and professionalism
• Comfortable in a fast-paced environment with multiple priorities
• Excellent communication skills and confident phone etiquette
• Familiarity with Denticon or similar dental software preferred
• Positive, dependable, team-oriented attitude
• Bilingual Spanish/English a plus
• Leadership mindset with the ability to support a smooth, patient-centered front office operation

Location & Schedule

• 286 Madison Dental
  286 Madison Avenue, Suite 500
  New York, NY 10017
• Schedule:
  Monday–Friday

About 286 Madison Dental

286 Madison Dental is a modern, multi-specialty Manhattan practice known for delivering high-quality care in a comfortable, technology-driven environment. Conveniently located in Midtown, our office provides a wide range of services and is designed to make every patient visit seamless, professional, and welcoming. From the front desk to the treatment rooms, our team is committed to creating a first-class experience built on trust, comfort, and excellent care.

Ready to Lead from the Front?

If you’re ready to bring your front desk expertise, professionalism, and insurance knowledge to a respected Manhattan dental office - and take on a lead role where your presence truly matters - apply today and help us deliver the kind of patient experience patients remember and return for.

286 Madison Dental is a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, genetic information, or any other protected characteristic. All offers of employment are contingent upon successful completion of background, reference, and employment verification checks.

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