Lead Data Center Technician - Enterprise & Hyperscale

Premier Inn Hotels LLC (UAE); Denver (CO); On-site; USD 85,000 - 110,000; Full time

Job summary

Premier Inn Hotels LLC (UAE) is seeking a Level 3 Data Center Technician to join our Denver, CO team on a long-term contract with strong potential for permanent employment.

The ideal candidate will have extensive hands-on experience in enterprise or hyperscale data centers, performing advanced hardware troubleshooting, leading infrastructure deployments, and guiding junior technicians.

Qualifications

• 5+ years of hands-on experience in enterprise or hyperscale data center environments.
• Strong experience with Dell, HPE, Cisco UCS, Lenovo, or Supermicro server platforms.
• Advanced knowledge of server hardware, storage systems, and network infrastructure.
• Experience with structured copper and fiber optic cabling.
• Strong troubleshooting skills for server hardware, networking, and infrastructure issues.
• Experience supporting hardware refresh, migration, and deployment projects.
• Familiarity with ServiceNow or similar ITSM/ticketing platforms.
• Understanding of TCP/IP networking fundamentals and data center best practices.
• Ability to read rack elevations, cable layouts, and infrastructure documentation.
• Strong communication, documentation, and organizational skills.
• Ability to lift up to 50 lbs and work in physically demanding data center environments.

Responsibilities

• Perform advanced installation, configuration, maintenance, and troubleshooting of server, storage, and network hardware.
• Rack, stack, cable, and deploy enterprise infrastructure equipment.
• Diagnose and resolve complex hardware failures and perform break/fix activities.
• Execute IMAC (Install, Move, Add, Change) requests and infrastructure upgrades.
• Install, terminate, label, test, and troubleshoot copper and fiber optic cabling.
• Support server refresh, hardware lifecycle management, migrations, and decommissioning projects.
• Perform firmware, BIOS, and hardware upgrades following change management procedures.
• Coordinate with remote engineering, networking, and infrastructure teams during maintenance windows.
• Provide Smart Hands and Remote Hands support for enterprise customers.
• Monitor and maintain accurate inventory, asset tracking, and documentation.
• Participate in scheduled maintenance, after-hours support, and emergency response activities.
• Mentor Level 1 and Level 2 technicians and provide technical guidance during deployments and troubleshooting.
• Ensure compliance with data center operational standards, safety procedures, and best practices.

Skills

Enterprise data center experience

Server hardware troubleshooting

Network infrastructure knowledge

Structured copper & fiber cabling

Change management processes

ServiceNow ITSM

TCP/IP fundamentals

Rack elevations & cabling diagrams

Strong communication & documentation

Ability to lift up to 50 lbs

Tools

Dell PowerEdge servers

HPE / Cisco UCS / Lenovo / Supermicro servers

VMware ESXi / Hyper-V

iDRAC / iLO remote management

SAN/NAS storage systems

ServiceNow ITSM

Job description

Premier Inn Hotels LLC (UAE) is seeking a Level 3 Data Center Technician to join our Denver, CO team on a long-term contract with strong potential for permanent employment.

The ideal candidate will have extensive hands-on experience in enterprise or hyperscale data centers, performing advanced hardware troubleshooting, leading infrastructure deployments, and guiding junior technicians.