Lead Data Center Technician

NextGen | GTA: A Kelly Telecom Company; Twinsburg (OH); On-site; USD 27,552 - 41,328; Part time

Job summary

A leading Telecom company is seeking a Lead Data Center Technician for a 2-month contract in Twinsburg, Ohio. The role involves installing and maintaining IT hardware, troubleshooting cabling issues, and logging equipment transactions for audit purposes. Ideal candidates should have strong troubleshooting skills and experience in managing hardware repairs. This position requires full-time work authorization in the US. Join the team to contribute to critical IT operations in a dynamic environment.

Qualifications

• Experience with cabling and hardware troubleshooting.
• Ability to manage hardware repairs in Data Centers.
• Authorization to work in the US full-time.

Responsibilities

• Perform rack and cabinet installations.
• Troubleshoot and repair hardware issues.
• Log equipment arrivals and removals for audit.

Skills

Troubleshooting

Cabling

Hardware Repair

Communication

Tools

HRS Tool

DCTracks

Job description

Our client is looking for a Lead Data Center Technician for a 2-month contract in Twinsburg, OH 44087.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 2 Months

Responsibilities

What You Will Be Doing Daily Responsibilities

New Installations (onsite DC)

• Rack/cabinet installations
• Install power strips within cabinets
• Power up cabinets, label rack, update DCTracks
• Plug in IT equipment using best practices for loading a cabinet and power strips
• Space provision for IT devices in DCTracks
• Unboxing of hardware and disposal of packing material
• Rack and stack of IT devices
• Configure ILO / IDRAC on servers/network gear
• Install all patch cords as required
• Install trunks and patch panels as required to support additional capacity
• Ping tests of all ILO connections
• Attend planning meetings with customers, network, SAN teams
• Customer communications for DCRM details and closure
• Provide access for vendors and complete any required paperwork to telco Meet me rooms
• Perform all IT audits, annual DCtrack, and Tape audits
• Parts ordering (quote gathering) and submissions for purchase ordering
• Vendor access approval for break-fix activity and facility repairs
• Provide on-call support as required
• Provide Emergency onsite coverage (maybe extended time frame)
• Provide support to facilities teams during any power work being performed within the facility where pre- and post IT power checks must be performed

Break / Fix repairs (onsite DC)

In Addition To Work Order Tickets And MIM Bridge, The Supplier May Get Called By Infra Teams To Go And Check Cabling And /or Hardware Issues. Break / Fix Repairs Will Include The Following Tasks

• Troubleshooting, isolating and repairing all cables (SM, MM and copper)
• Removal and installation of parts from inside of IT hardware to include but not limited to: NICs, SFPs, Memory, Hard Drives

Decom / Cabling (onsite DC)

• Remove old hardware from equipment racks and prepare for disposal per the decommissioning process. Remove all patch cords per above requirements.
• Removable media (disk) disposal tracking and destruction (Blancco wipe process procedures & Shredding)
• ADR/ERI tracking and coordination
• Hardware Dispatch Operations (HDO) function is an offshore 7x24x365 support team responsible for Infrastructure Hardware repairs in the Verizon IT Data Centers. HDO team works closely with key stakeholders, including external hardware vendors, SES, SIDM, Hardware Engineering, Change Management, MIM and Application Teams.
• Centralized point of contact between technical support groups and hardware vendors. Manage and coordinate hardware repairs for IT Data Centers
• Work closely with key stakeholders, including external hardware vendors, SES, SIDM, HW Engineering, Change Management, MIM, and the application teams
• Manage scheduling of hardware repairs for IT and Non-IT server and storage devices in the Data Center
• Evaluate each dispatch request (VDT) to determine the applicable maintenance coverage and the most cost-effective way to schedule the repair
• Authorize Service Uplifts, T&M repairs, warranty repairs, installations, and upgrades
• Create incident requests (IR) to gather log files from technical support groups
• Open Hardware Vendor service requests with diagnostic logs for the vendor
• Participate in MIM bridge calls during hardware-related outages to gather the information needed to initiate the hardware repair
• Create AYS change request (CHG) for the respective activities with complete implementation plans, and accurate contact information for all parties involved in the implementation, and follow data center work rules
• Create a C-Task to engage the support groups
• Use approved change activity records to ensure that all tasks are performed without causing interruption of service availability
• Ensure quick repair with optimum utilization of maintenance contracts with hardware vendors, meeting the SLA’s
• Verify that the problem is resolved, and update / close associated CHG, IR, and Dispatch records

Entries into Hardware Receiving System (HRS) (onsite DC)

The Supplier shall log all equipment arrivals and removals from parts closets and warehouses for audit and tracking purposes. The supplier must complete the updating of any removal before the end of the shift.

• Entries into Hardware Receiving System tasks will include the following:
• Package pickup and delivery to include large shipments on the loading docks or mailrooms
• Coordinate/prepare for shipment and transfer of equipment to other locations
• Move hardware to the appropriate storage locations after HRS is updated
• RMA all parts as required, including tracking of those parts using the HRS tool
• Email validation of part receipt and availability, track in the HRS tool
• HRS receiving / tracking of all IT devices and parts
• Large assets are tracked in both HRS and DCTracks

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted By: Joelyn Pasternack