Lead Data Analyst, Customer Support Analytics

Tapcheck; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Tapcheck is seeking a talented Business Analyst for their Customer Support team. This role involves owning the analytics function, guaranteeing that team leadership has accurate insights to make informed decisions. You'll maintain KPI standards, produce meaningful analyses, and collaborate with various departments to align metrics.

The ideal candidate has 2 to 4 years in data analysis, strong SQL proficiency, and hands-on experience with modern BI tools like Looker or Tableau. The position is offered with both remote and hybrid options.

Qualifications

• 2 to 4 years in a data analyst or business intelligence role managing metrics.
• Proficiency in SQL, including CTEs and query optimization.
• Experience building and managing dashboards in modern BI tools.

Responsibilities

• Own analytics function for Customer Support, ensuring clarity and credibility.
• Maintain KPI standards and accurate dashboards to drive decisions.
• Produce analyses on business impact and identify performance gaps.

Skills

Data analysis

SQL

Dashboard management

Communication

Tools

BI tools (Looker, Tableau, Power BI)

Snowflake

Job description

Tapcheck is seeking a talented Business Analyst for their Customer Support team. This role involves owning the analytics function, guaranteeing that team leadership has accurate insights to make informed decisions. You'll maintain KPI standards, produce meaningful analyses, and collaborate with various departments to align metrics.

The ideal candidate has 2 to 4 years in data analysis, strong SQL proficiency, and hands-on experience with modern BI tools like Looker or Tableau. The position is offered with both remote and hybrid options.