Lead Customs Entry Writer

Deutsche Post DHL Group; Los Angeles (CA); On-site; USD 65,000 - 87,000; Full time

Benefits offered by this job

Competitive pay

Bonus/incentive programs

401K with company match

Medical, Dental, Vision

Tuition reimbursement

Paid time off

Job summary

Deutsche Post DHL Group in Los Angeles is seeking a Lead Customs Entry Writer to obtain required clearance documents and information from DHL customers, coordinating between Origin, Destination, Brokers and DHL parties, and entering data into DHL systems for entry processing and tracking.

The role involves handling US customs documentation, communicating shipment status, and ensuring compliance with federal regulations while delivering high-quality service to DHL customers.

Qualifications

• HS diploma or equivalent required.
• 1 year experience in customer service or imports.
• Specialized training/certification may be required such as Microsoft Office, data entry, customer service, and import knowledge.
• Fluency in a foreign language is a plus.

Responsibilities

• Participates in processing inbound freight for clearance through US Customs
• Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
• Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
• Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
• Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
• Communicates the shipment status and any special handling and delivery processes to all involved parties
• Ensures that all customers requested instructions are followed for the entry of their shipments
• Creates new Customer Master Files and updates existing files as warranted.
• Handle US Custom documents

Skills

Customer service skills

Data entry

Microsoft Office

Foreign language

Import knowledge

Education

HS diploma or equivalent

Tools

Excel

Outlook

Word

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We are currently hiring a
Lead Customs Entry Writer. This position will be responsible for obtaining required clearance documents and information from DHL Customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance. The candidate will be dealing directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/information into DHL systems for entry processing and tracking purposes.

Hourly Range - $31.33 - $41.78

Key Responsibilities:

• Participates in processing inbound freight for clearance through US Customs
• Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
• Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
• Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
• Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
• Communicates the shipment status and any special handling and delivery processes to all involved parties
• Ensures that all customers requested instructions are followed for the entry of their shipments
• Creates new Customer Master Files and updates existing files as warranted.
• Handle US Custom documents

Skills & Qualifications:

• HS diploma or equivalent required
• Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function
• Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
• 1 year experience in customer service or imports
• Fluency in a foreign language is a plus
• Customer Service Skills, Preferred

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.