Lead Customer Solutions Scientist (M/F) - Biopharma
Roquette Laisa España SA
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Job summary
Roquette Laisa España SA is seeking a Lead Technical Customer Solutions – Biopharma to support growth in its Health & Pharma Solutions unit. Based ideally in Germany, the role involves technical support for biopharma customers, establishing strong scientific relationships, and contributing to business development.
The ideal candidate should possess a PhD or Master's degree in a related field and have 5–7 years of industry experience, along with expertise in biologics and strong communication skills. Fluent English is required, fluency in German is a plus.
Qualifications
- 5–7 years of experience in the pharmaceutical or biotechnology industry.
- Experience in formulation development, process development or technical support.
- Fluent in English, with German as a plus.
Responsibilities
- Deliver expert technical support on biologics and parenteral applications throughout the sales cycle.
- Develop long-term relationships with customer technical teams.
- Identify new commercial opportunities and support strategic account development.
Skills
Education
Job description
To support the growth of our Health & Pharma Solutions (HPS) Business Unit, we are looking for our next Lead Technical Customer Solutions – Biopharma (M/F) on a permanent contract. Ideally based in Germany, this role involves 30–50% travel across Northern Europe to maintain close customer engagement. Alternative locations may include Benelux, the UK or Ireland.
In this strategic role, you will operate at the intersection of science and business, supporting biopharma customers from early development through commercialization.
You will work closely with Sales, R&D, Marketing, Quality and Regulatory teams, ensuring that solutions are technically sound and commercially viable.
HPS teams support pharmaceutical and biopharmaceutical customers by combining scientific expertise, market understanding and high‑value customer support.
To support customers’ development and manufacturing challenges by delivering reliable, innovative and scalable solutions for biologics and parenteral applications.
As Lead Technical Customer Solutions – Biopharma, you act as a technical expert and key interface between customers and internal teams, contributing directly to customer success and business development.
- Deliver expert technical support on biologics and parenteral applications throughout the sales cycle.
- Understand customer R&D, formulation and process challenges.
- Guide customers in selecting and implementing Roquette solutions.
- Develop long‑term relationships with customer technical teams.
- Act as the link between customers and internal stakeholders.
- Translate complex technical challenges into practical, actionable solutions.
- Identify new commercial opportunities and support strategic account development.
- Contribute to the successful positioning and adoption of Roquette’s solutions.
- Design and execute technical studies in collaboration with cross‑functional teams.
- Develop technical content (white papers, case studies, presentations).
- Represent Roquette at scientific conferences and industry events.
- Monitor trends in biologics, manufacturing technologies and regulatory requirements.
- Capture customer feedback to support innovation and product development.
You are a scientific expert with a strong customer focus, able to bridge technical and business challenges.
You are comfortable navigating complex environments, simplifying technical topics and driving projects forward with autonomy.
Curious, proactive and collaborative, you thrive in international and cross‑functional settings.
- PhD or Master’s degree in Pharmacy, Pharmaceutics, Biotechnology or Life Sciences.
- 5–7 years of experience in the pharmaceutical or biotechnology industry.
- Experience in formulation development, process development or technical support.
- Strong expertise in biologics / injectable / parenteral applications
- Ability to translate technical challenges into actionable solutions
- Strong scientific communication and presentation skills
- Cross‑functional collaboration and project management
- Customer‑centric and proactive mindset
- Fluent English required
- Fluent German is a plus
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