Sales & Technical Application Specialist (STAS)

Grifols, S.A

Indiana (PA)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Professional growth opportunities

Exposure to cutting-edge technologies

Dynamic field-based role

Job summary

Grifols, S.A is looking for a Sales & Technical Application Specialist (STAS) to join our team. This hybrid role includes managing customer accounts, driving sales, and providing technical support. You will work closely with various departments to ensure customer satisfaction and successful product implementation.

The ideal candidate should have a degree in Medical Technology or Life Sciences, with fluent English, French, and German skills. Experience in diagnostics customer service is preferred.

Qualifications

Bachelor’s degree or certification in Medical Technology, Life Sciences, or a related scientific discipline.
1–2 years of experience in diagnostics customer service, technical support, applications, or a related field.
Fluent in English, French, and German.

Responsibilities

Manage and develop customer accounts within assigned territories.
Drive equipment sales in both existing and competitor accounts.
Provide technical troubleshooting and operational support to customers.
Lead and coordinate projects implemented at customer sites.

Skills

Customer account management

Technical support

Sales negotiation

Analytical abilities

Project management

Communication skills

Education

Bachelor’s degree in Medical Technology or Life Sciences

Tools

Microsoft Office

Job description

Sales & Technical Application Specialist (STAS)

Location: Düdingen, CH

Contract Type: Regular Full-Time

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that, since 1909, has been working to improve the health and well‑being of people around the world. We are leaders in plasma‑derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Position Overview

We are seeking a highly motivated and customer‑oriented Sales & Technical Application Specialist (STAS) to join our Diagnostics team. This hybrid commercial and technical role combines account management, project implementation, technical consulting, and customer support responsibilities. The successful candidate will serve as a trusted partner to customers while driving business growth, ensuring successful product implementation, and delivering high‑quality technical support.

The STAS will work closely with Sales, Marketing, Service, Training, and customer stakeholders across the region, supporting both existing and new business opportunities within the French‑speaking territories (Western Switzerland) and the German‑speaking part of Bern–Basel–Solothurn.

Key Responsibilities

Manage and develop customer accounts within assigned territories.
Drive equipment sales in both existing and competitor accounts.
Prepare sales forecasts, commercial offers, and contract renewals.
Support implementation of new customer accounts and onboarding activities.
Act as the primary liaison between customers and internal departments.
Conduct technical reviews and workflow analyses at customer sites.
Support equipment and software upgrades.
Collect, analyze, and report customer data at country and sector level.
Assist Sales Executives with presentations, business analysis, and portfolio expansion activities.

Technical & Customer Support

Provide technical troubleshooting and operational support to customers.
Deliver high‑level technical and clinical discussions with customers.
Ensure excellent customer satisfaction through responsive communication and problem‑solving.
Support hotline coverage and field‑based customer assistance as required.

Project Management

Lead and coordinate projects implemented at customer sites.
Develop and maintain detailed project plans and timelines.
Ensure effective communication between internal stakeholders and customer teams.
Participate in new product launches and implementation activities.
Manage multiple high‑priority projects simultaneously while meeting deadlines.

Training & Documentation

Support preparation, translation, and verification of technical and commercial documentation.
Maintain accurate records and inventory documentation.

Compliance & Quality

Ensure compliance with company procedures, quality standards, GMP, ISO regulations, and applicable certification requirements.
Adhere to all organizational protocols and policies.

Personal Development

Continuously develop professional competencies in:
Project management
Technical expertise

Work Interactions

Reports to the Sales Manager Czech Republic, Slovakia and Switzerland
Collaborates regularly with local and EMEA Service & Training teams
Works closely with Sales and Marketing departments
Maintains frequent communication with customers and external stakeholders

Qualifications & Experience

Education

Bachelor’s degree or certification in Medical Technology, Life Sciences, or a related scientific discipline.
Biomedical Scientist
Immunohematology education basics

Experience

1–2 years of experience in diagnostics customer service, technical support, applications, or a related field (preferred).
Experience in sales support and customer account management preferred.
Strong understanding of diagnostic products and laboratory workflows.
Strong sales and negotiation skills.
Excellent analytical and troubleshooting abilities.
Demonstrated project management capabilities.
Strong organizational and documentation skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast‑paced environment.
High level of customer focus and professionalism.
Proficiency in Microsoft Office applications and computerized systems.
Knowledge of GMP, ISO, and regulatory requirements.