Lead Customer Service Teller

Currency Exchange International; Burlington (VT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Full-Time Lead Customer Service Teller for its Burlington Mall branch. This role focuses on delivering exceptional customer service while ensuring compliance with operational standards. You'll be responsible for training new employees, managing branch performance, and maintaining a tidy environment. Join a dynamic team that values integrity, collaboration, and innovation, and enjoy benefits like paid vacation and a 401K plan. If you're passionate about customer service and looking for a rewarding career, this opportunity is perfect for you.

Benefits

Commuter Reimbursement

2 Weeks Paid Vacation

1 Week Paid Sick/Personal Time Off

Short and Long-Term Disability

401K Plan

Medical Insurance

Vision Insurance

Tuition Assistance

Qualifications

• Demonstrated problem-solving skills and ability to work independently.
• Proficient in reading, writing, and mathematics.

Responsibilities

• Ensure excellent customer service and adherence to policies.
• Maintain accurate records of transactions and inventories.

Skills

Problem Solving Skills

Interpersonal Skills

Communication Skills

Sales Skills

Mathematics Skills

Education

High School Diploma

Entry Level Management Experience

Job description

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Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI: https://www.ceifx.com/about/life-at-cxi

Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

• Customer First - We earn the right to be our clients’ first choice.
• Integrity - We hold ourselves to the highest standard to build trust.
• Collaborative - We always win as a team.
• Innovative - We find new methods to deliver change and advance technology to the industry.
• Passionate - We are driven to be the best in class.

Currency Exchange International is currently seeking a Full-Time Lead Customer Service Teller at our Burlington Mall branch located in Burlington, MA.

Essential Functions:

• Ensure staff follow practices and regulations in the Retail Policy Procedure Manual
• Provide excellent customer service to store’s clients
• Ensure store reaches the maximum performance in line with the budget
• Help to organize and ensure full training is carried out with all new employees
• Ensure appearance of branch is neat and tidy at all times
• Assist in ensuring adherence to CXI’s retail security policies at all times
• Help in all ways to control operation and staff costs in branch
• Ensure all Money Laundering and Compliance regulations are adhered to at all times
• Ensure all inventories are reconciled on a daily basis in line with procedures
• Maintain adequate inventories of foreign and US Dollar currencies are maintained to support regular seasonal volumes
• Maintain sufficient stocks of foreign and US currency through wholesale inventory ordering
• Keep accurate and detailed records of all transactions, expenses, and inventory levels for accounting purposes
• Maintain excellent working relationship between CXI and the landlord for the facility we lease our branch location from
• Marketing of the branch through referral flyer distribution, web marketing, and check cashing flyer distribution
• Action Oriented: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and demonstrating continuous commitment.
• Effective Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.
• Nimble Learning: Continuously seeks opportunities to learn, questions the applicability of past approaches in the current environment, owns growth, and embraces failure as a learning opportunity.
• Optimizing Work Processes: Employee knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Job Requirements:

• Demonstrated problem solving skills
• Proficient reading, writing, and mathematics skills
• Proficient interpersonal relations, communicative, and sales skills
• Entry Level Management position
• Ability to work independently, as well as with a team

Schedule:

• 40 hours
• Available to work Monday-Friday 9:30am-5:30pm and Weekends
• Commuter Reimbursement
• Vacation - 2 weeks of paid vacation
• Sick/Personal Days - 1 week of paid sick/personal time off
• Short and Long-Term Disability
• 401K Plan

Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Financial Services and Retail

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Inferred from the description for this job

401(k)

Tuition assistance

Medical insurance

Vision insurance

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