Lead Customer Service Teller (Burlington Mall)

Currency Exchange International, Corp.; Burlington (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Full-Time Lead Customer Service Teller in Burlington, MA. This role involves ensuring exceptional customer service, managing branch operations, and adhering to compliance regulations. You'll play a vital role in maintaining inventory levels and fostering a positive relationship with clients. If you are passionate about delivering top-notch service and thrive in a collaborative environment, this opportunity is perfect for you. Join a forward-thinking company that values integrity and innovation, and be part of a team dedicated to excellence in the foreign exchange industry.

Qualifications

• 1 year of customer service experience preferred.
• 1 year of management experience preferred.
• 1 year of cash-handling experience preferred.

Responsibilities

• Provide excellent customer service to store’s clients.
• Ensure compliance with Money Laundering and security regulations.
• Maintain accurate records of transactions and inventory.

Skills

Customer Service

Management

Cash Handling

Functional Management Skills

Situational Adaptability

Decision Quality

Education

High School or Equivalent

Job description

Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida.

Currency Exchange International, Corp. is a publicly-traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to explore Life at CXI:https://www.ceifx.com/about/life-at-cxi

Our Value Statement:We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

• Customer First -We earn the right to be our clients’ first choice.
• Integrity-We hold ourselves to the highest standard to build trust.
• Collaborative-We always win as a team.
• Innovative-We find new methods to deliver change and advance technology to the industry.
• Passionate-We are driven to be the best in class.

Currency Exchange International is currently seeking a Full-Time Lead Customer Service Teller at our Burlington Mallbranch located in Burlington, MA.

Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm

Essential Functions:

• Ensure staff follow practices and regulations in the Retail Policy Procedure Manual
• Provide excellent customer service to store’s clients
• Ensure store reaches the maximum performance in line with the budget
• Help to organize and ensure full training is carried out with all new employees
• Ensure appearance of branch is neat and tidy at all times
• Assist in ensuring adherence to CXI’s retail security policies at all times
• Help in all ways to control operation and staff costs in branch
• Ensure all Money Laundering and Compliance regulations are adhered to at all times
• Ensure all inventories are reconciled on a daily basis in line with procedures
• Maintain adequate inventories of foreign and US Dollar currencies are maintained to support regular seasonal volumes
• Maintain sufficient stocks of foreign and US currency through wholesale inventory ordering
• Keep accurate and detailed records of all transactions, expenses, and inventory levels for accounting purposes
• Maintain excellent working relationship between CXI and the landlord for the facility we lease our branch location from
• Marketing of the branch through referral flyer distribution, web marketing, and check cashing flyer distribution

Competencies

• Functional Management Skills
• Situational Adaptability
• Builds Effective Team
• Optimizing Work Processes
• Decision Quality
• Business Insight

Education:

• High school or equivalent

Experience:

• Customer Service: 1 year (Preferred)
• Management: 1 year (Preferred)
• Cash-Handling: 1 year (Preferred)