Lead Customer Service Supervisor - Transit Operations

Alstom; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Alstom in Jamaica, NY is seeking a Customer Service Supervisor who will lead AirTrain Agents and station staff to deliver safe, reliable, and welcoming service for every passenger. You will supervise operations in trains and stations, ensuring consistent, high-quality guest experiences.

You will monitor KPIs, drive continuous improvement, train and coach teams in safety procedures, and coordinate responses to disruptions and emergencies.

Qualifications

• Proven ability to build customer value and sustainable relationships.
• Openness to change and courage in managing transformation.
• Experience leading and developing high-performing teams.
• Strong collaborative skills with diverse stakeholders.
• Commitment to delivering results with ownership.

Responsibilities

• Direct and supervise AirTrain Agents to deliver exceptional customer service.
• Develop and implement operational techniques to ensure safety and reliability.
• Monitor daily KPIs and drive continuous improvement.
• Train, coach, and evaluate staff in safety procedures.
• Coordinate responses to service disruptions and emergencies.

Skills

Customer focus

Change management

Team leadership

Stakeholder collaboration

Result oriented

Job description

Alstom in Jamaica, NY is seeking a Customer Service Supervisor who will lead AirTrain Agents and station staff to deliver safe, reliable, and welcoming service for every passenger. You will supervise operations in trains and stations, ensuring consistent, high-quality guest experiences.

You will monitor KPIs, drive continuous improvement, train and coach teams in safety procedures, and coordinate responses to disruptions and emergencies.