Lead Customer Service Representative - 7133017

State of Missouri; Jefferson City (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

State of Missouri is seeking a Lead Customer Service Representative in the Department of Revenue to support the Voluntary Disclosure Program. The role involves written correspondence, research, and telephone work in coordination with Department attorneys and management.

The position emphasizes accurate communication, data handling, and adherence to agency procedures, with opportunities to collaborate on agreements and improve taxpayer compliance.

Qualifications

• High school diploma or GED.
• Six or more months of clerical or general office support experience.
• Must be able to pass a fingerprint and background check.

Responsibilities

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and knowledge of computer systems and software.
• Excellent organizational skills and attention to detail.
• Ability to work independently with discretion and sound judgement.
• Ability to multitask.
• Perform other duties as assigned.

Skills

Verbal and written communication

Organizational skills

Attention to detail

Independent work

Multitasking

Time management

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Computer systems knowledge

Job description

Lead Customer Service Representative

FCB Nexus (Non-Supervisory)

Department of Revenue

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs

As a State of Missouri employee, you impact the well-being of Missouri's communities every day. The Department of Revenue's mission is to enhance the lives of Missourians by anticipating their tax needs. We strive to provide exceptional customer service, be good stewards of the people's money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This position will focus on the Voluntary Disclosure Program. The Missouri Voluntary Disclosure Program is designed to promote compliance with Missouri tax laws. Work will involve written correspondence, research, and telephone calls. The successful candidate will work with the Department’s Attorneys and management to create/complete the agreements.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION:

• Excellent verbal and written communication skills
• Proficient in Microsoft Office and knowledge of computer systems and software
• Excellent organizational skills and attention to detail
• Ability to work independently with discretion, sound judgement and knowledge of agency operations, policies and procedures
• Ability to understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships
• Ability to multitask
• Perform other duties as assigned

CORE COMPETENCIES NEEDED:

• Computer Literacy
• Effective Writing
• Excellent Customer Service
• Self-Directed
• Attention to Detail
• Clear Communication

QUALIFICATIONS:

• Possession of a high school diploma or high school equivalency certificate
• Six or more months of experience in clerical or general office support work
• Must be able to pass a fingerprint and background check

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources office at [phone].

The State of Missouri is an equal opportunity employer.