Customer Service Lead – Tax Compliance & Disclosures

State of Missouri; Jefferson City (MO); On-site; USD 32,000 - 45,000; Full time

Job summary

State of Missouri is seeking a Lead Customer Service Representative in the Department of Revenue to support the Voluntary Disclosure Program. The role involves written correspondence, research, and telephone work in coordination with Department attorneys and management.

The position emphasizes accurate communication, data handling, and adherence to agency procedures, with opportunities to collaborate on agreements and improve taxpayer compliance.

Qualifications

• High school diploma or GED.
• Six or more months of clerical or general office support experience.
• Must be able to pass a fingerprint and background check.

Responsibilities

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and knowledge of computer systems and software.
• Excellent organizational skills and attention to detail.
• Ability to work independently with discretion and sound judgement.
• Ability to multitask.
• Perform other duties as assigned.

Skills

Verbal and written communication

Organizational skills

Attention to detail

Independent work

Multitasking

Time management

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Computer systems knowledge

Job description

State of Missouri is seeking a Lead Customer Service Representative in the Department of Revenue to support the Voluntary Disclosure Program. The role involves written correspondence, research, and telephone work in coordination with Department attorneys and management.

The position emphasizes accurate communication, data handling, and adherence to agency procedures, with opportunities to collaborate on agreements and improve taxpayer compliance.