Lead Customer Service Representative - 5022051

State of Missouri; Jefferson City (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

The State of Missouri Department of Revenue seeks a Lead Customer Service Representative (Non-Supervisory) in the Excise Tax Section to support the vision of reliable, customer‑focused service. The role handles tax deposits, returns, billings, credits, refunds, and distribution reporting, with a focus on accuracy, meeting deadlines, and cross‑training peers.

Ideal candidates bring 4+ years in tax processing or related work, strong communication, and detail orientation.

Qualifications

• Thoroughness and accuracy in work production.
• Self-motivated and ability to meet deadlines.
• Possess high school diploma or high school equivalency certificate.
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.

Responsibilities

• Process Financial Institutions Tax and Insurance deposits and perform monthly reconciliations of collections.
• Process Financial Institutions Tax returns including the issuance of applicable billings, credits and refunds.
• Prepare monthly, quarterly and annual reports for Financial Institutions Tax and Insurance.
• Process Financial Institutions Tax audit confirmations.
• Answer telephone calls and e-mail inquiries regarding Financial Institutions Tax.
• Prepare three (3) annual tax distributions.
• Participate in cross education of other tax distributions in the Excise Tax section.
• Any additional duties, as assigned.

Skills

Analytical/Strategic Thinking

Computer Literacy

Strong Communication

Efficient

Process Management

Customer Service

Self-Directed

Attention to Detail

Clear Communication

Education

High school diploma or equivalency

Job description

Lead Customer Service Representative (Non-Supervisory)

Business Tax Bureau - Excise Tax Section

Department of Revenue

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.

How This Position Supports The Department’s Vision

The Excise Tax team processes motor fuel, tobacco and financial institutions taxes and returns, as well as payments for county fees and insurance. We strive to provide every customer the best experience every time. Your efforts not only assist Missouri taxpayers with compliance but your work can directly impact the distribution of tax funds to MO DOT and local city/county government/taxpayers.

Duties Performed To Support The Department’s Vision

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Process Financial Institutions Tax and Insurance deposits and perform monthly reconciliations of collections
• Process Financial Institutions Tax returns including the issuance of applicable billings, credits and refunds
• Prepare monthly, quarterly and annual reports for Financial Institutions Tax and Insurance
• Process Financial Institutions Tax audit confirmations
• Answer telephone calls and e-mail inquiries regarding Financial Institutions Tax
• Prepare three (3) annual tax distributions
• Participate in cross education of other tax distributions in the Excise Tax section
• Any additional duties, as assigned

Core Competencies Needed

• Analytical/Strategic Thinking
• Computer Literacy
• Strong Communication
• Efficient
• Process Management
• Customer Service
• Self-Directed
• Attention to Detail
• Clear Communication

Qualifications

• Thoroughness and accuracy in work production
• Self-motivated and ability to meet deadlines
• Possess high school diploma or high school equivalency certificate
• Four or more years of experience in licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

Please Direct Any Questions About This Position To The Missouri Department of Revenue Human Resources office at [phone].

The State of Missouri is an equal opportunity employer.