Lead Customer Service Representative

Lakefield Veterinary Group; Saint Cloud (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Lead Customer Service Representative to enhance client interactions and support front desk operations. This role demands leadership in a fast-paced environment, fostering a positive atmosphere while ensuring top-quality service. Ideal candidates bring strong animal-related client service experience and effective communication skills. Enjoy competitive pay, benefits, and opportunities for growth.

Benefits

PTO and paid holidays

Performance-based bonuses

Medical, dental, and vision insurance

Employee Assistance Program

401K

Pet care discounts

Free uniforms and tools

Ongoing mentorship and training

Qualifications

• Experience in veterinary client service required.
• Strong communication skills with a team-oriented approach.
• Ability to work under pressure and manage tasks efficiently.

Responsibilities

• Support the CCR team and oversee operations at the front desk.
• Model excellent customer service and address escalated client concerns.
• Manage team scheduling and implement process improvements.

Skills

Animal-related client service experience

Time management

Customer service

Leadership potential

Communication skills

Job description

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Lakefield Veterinary Group provided pay range

This range is provided by Lakefield Veterinary Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Lead the front. Support the team. Elevate the client experience. Join us at Companions Animal Hospital as our next CCR Lead!

Companions has been serving the St. Cloud community since 1998, and we're looking for an experienced Lead Client Care Representativeto guide our team at the front desk. This role is perfect for someone who thrives in a fast-paced environment, brings positive leadership energyand has a strong background in client service.

As CCR Lead, you'll support and oversee the team that serves as the face of our hospital. You'll model excellent service, help streamline daily operationsand work closely with the Hospital Administrator to keep things running smoothly -- while making sure both clients and teammates feel supported at each step.

What you'll do:

• Perform all traditional CCR duties (phones, emails, faxes, invoicing, client communication, etc.)
• Coach, mentor and support CCR team members
• Provide timely feedback and training
• Assist with escalated client concerns
• Manage CCR team scheduling and daily task flow
• Identify and implement process improvements
• Help plan, monitor and respond on our social media platforms
  
  
  

What you bring:

• Animal-related client service experience
• Confidence and coolnessunder pressure
• Excellent time management and attention to detail
• A passion for customer service and team collaboration
• Strong communication skills and leadership potential
• Familiarity with multi-line phone systems, schedulingand veterinary software
  
  
  

Position Details:

What's in it for you:

• $18$21/hour based on experience
• PTO, paid holidays and performance-based bonuses
• Medical, dental, vision, life and disability insurance
• Employee Assistance Program and 401K
• Pet care discounts
• Free uniforms and all the tools you need
• Ongoing mentorship and training
• We're open M-F 7am-6pm
• Did we mention awesome teammates? We have a great team!
  
  
  

We're not looking for ordinary. We're looking for someone ready to raise the bar -- and we hope it's you. Apply today!

To be considered for this role and after completing the application, please email [e-mail] your answer to the following question: "What does exceptional client service look like in a veterinary clinic?" Applications submitted without a response may not be reviewed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Veterinary Services

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