Lead Customer Service Representative

Best Friends Pet Hotel; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pet care facility is seeking a Lead Customer Service Representative in Orlando. This entry-level role focuses on managing lobby operations, ensuring excellent customer service, and maintaining a welcoming environment for both guests and their pets. Join a growing company that offers numerous benefits and opportunities for professional development.

Benefits

Health, dental, vision, life insurance

401K with company matching

Employee Stock Ownership Plan

Paid vacation

Pet supply and service discounts

Qualifications

• Minimum 1 year of customer service experience required.
• Proficient in computer skills.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Manage lobby operations including check-ins and guest visits.
• Handle calls professionally and maintain cleanliness.
• Manage scheduling and data entry tasks.

Skills

Customer Service

Organizational Skills

Communication Skills

Computer Proficiency

Education

High school diploma or equivalent

Job description

Join to apply for the Lead Customer Service Representative role at Best Friends Pet Hotel.

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an employee-owned and operated company that is expanding, providing many growth opportunities within the company. We currently have over 70 locations across more than twenty states and have been in business for 30 years.

If you are looking for a company where you can learn and grow, our well-established pet care facility may be the perfect place for you!

We Offer

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!

Responsibilities

• Manage main lobby operations – check-ins, check-outs, guest visits and tours, answering questions
• Answer and handle calls professionally
• Maintain cleanliness
• Scheduling and file maintenance
• Data entry

Qualifications & Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience

Essential Job Functions

• Manage lobby operations – check-ins, check-outs, guest visits and tours, answering questions
• Answer calls professionally
• Maintain cleanliness
• Scheduling, file maintenance, data entry

Additional Requirements

• Able to work evenings, weekends, and holidays
• Proficient in computer skills
• Strong organizational and communication skills
• Able to lift up to 40 lbs. and stand for up to 8 hours
• Able to handle dogs on leashes
• Display professional manner at all times

To learn more, please visit www.bestfriendspetcare.com.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Pet Services