Lead Customer Service Representative

Best Friends Pet Care Inc.; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A growing company in pet care seeks a Leader of the Pack in Orlando to manage lobby operations, ensuring an exceptional experience for pets and their owners. The position requires strong customer service skills, organizational abilities, and the capacity to handle a busy environment while maintaining professionalism.

Benefits

Health, dental, vision, life insurance

Employee Stock Ownership Plan (100% company paid)

Paid vacation

Pet supply and service discounts

Qualifications

• 1 year customer service experience preferred.
• Able to work evenings, weekends, and holidays.
• Able to lift 40 lbs.

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits, and tours.
• Answering and handling calls in a professional manner.
• Maintaining cleanliness.

Skills

Customer Service

Strong communication skills

Excellent organizational skills

Computer skills

Timekeeping

Education

High school or equivalent

Job description

Job Details

Level: Experienced

Job Location: ORLANDO FL - LAKE BUENA VISTA, FL

Position Type: Full Time

Education Level: High School

Salary Range: $15.00 - $17.00 Hourly

Job Shift: Any

Job Category: Admin - Clerical

Description

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

·ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Qualifications & Requirements

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Essential Job Functions:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Requirements:

• Able to work evenings, weekends, and holidays

• 1 year customer service experience preferred

• Computer skills

• Timekeeping

• Excellent organizational skills

• Able to utilize multi-line phone

• Strong communication skills

• Able to lift 40 lbs.

• Able to stand for up to 8 hours a day

• Able to handle dogs on leashes

• Display professional manner at all times

To learn more, please visit on the web: www.bestfriendspetcare.com