Lead Customer Service Representative

Lakefield Veterinary Group; Minnesota; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading veterinary service provider as a CCR Lead! This role is perfect for someone who thrives in a fast-paced environment, bringing positive leadership energy and a strong background in client service. You'll oversee the front desk operations, ensuring exceptional service while supporting your team. Enjoy competitive pay, comprehensive benefits including medical and dental insurance, and a supportive work environment that values teamwork and client satisfaction. If you're ready to raise the bar in client care, apply today!

Benefits

PTO

Medical, Dental, Vision insurance

401K

Employee Assistance Program

Performance-based bonuses

Pet care discounts

Free uniforms

Ongoing mentorship and training

Qualifications

• Experience in client service within an animal care environment.
• Ability to manage team dynamics and provide mentorship.

Responsibilities

• Oversee CCR team operations and ensure excellent client service.
• Coach and mentor team members while managing daily tasks.

Skills

Animal-related client service experience

Excellent time management

Strong communication skills

Leadership potential

Confidence under pressure

Attention to detail

Tools

Veterinary software

Multi-line phone systems

Job description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lakefield Veterinary Group provided pay range

This range is provided by Lakefield Veterinary Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Join us at Companions Animal Hospital as our next CCR Lead!

Companions has been serving the St. Cloud community since 1998, and we're looking for an experienced Lead Client Care Representative to guide our team at the front desk. This role is perfect for someone who thrives in a fast-paced environment, brings positive leadership energy, and has a strong background in client service.

As CCR Lead, you'll support and oversee the team that serves as the face of our hospital. You'll model excellent service, help streamline daily operations, and work closely with the Hospital Administrator to keep things running smoothly — while making sure both clients and teammates feel supported at each step.

What you'll do:

• Perform all traditional CCR duties (phones, emails, faxes, invoicing, client communication, etc.)
• Coach, mentor, and support CCR team members
• Provide timely feedback and training
• Assist with escalated client concerns
• Manage CCR team scheduling and daily task flow
• Identify and implement process improvements
• Help plan, monitor, and respond on our social media platforms

What you bring:

• Animal-related client service experience
• Confidence and coolness under pressure
• Excellent time management and attention to detail
• A passion for customer service and team collaboration
• Strong communication skills and leadership potential
• Familiarity with multi-line phone systems, scheduling, and veterinary software

Position Details:

What's in it for you:

• $18-$21/hour based on experience
• PTO, paid holidays, and performance-based bonuses
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program and 401K
• Pet care discounts
• Free uniforms and all the tools you need
• Ongoing mentorship and training
• We're open M-F 7am-6pm
• Did we mention awesome teammates? We have a great team!

We're not looking for ordinary. We're looking for someone ready to raise the bar — and we hope it's you. Apply today!

To be considered for this role and after completing the application, please email [e-mail] your answer to the following question: "What does exceptional client service look like in a veterinary clinic?" Applications submitted without a response may not be reviewed.

Our benefits include:

• PTO
• Employee Assistance Program
• 401K
• Medical, Dental, Vision
• Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity Employer Paid Life and AD&D
• Eligible for performance-based bonus

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Veterinary Services

Referrals increase your chances of interviewing at Lakefield Veterinary Group by 2x

Sign in to set job alerts for “Lead Customer Service Representative” roles.