Lead Customer Service Representative

Lakefield Veterinary Group; Saint Cloud (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a well-respected veterinary hospital as a Lead Client Care Representative. In this role, you'll be the face of the hospital, guiding a team committed to exceptional client service. Your leadership will help streamline operations and enhance the client experience. With a focus on mentorship and continuous improvement, you'll play a key role in fostering a supportive environment for both clients and staff. This is a fantastic opportunity to make a real impact in a fast-paced, rewarding setting where your contributions are valued. If you're passionate about animal care and customer service, we want to hear from you!

Benefits

PTO

Medical, Dental, Vision insurance

401K

Employee Assistance Program

Pet care discounts

Free uniforms

Ongoing mentorship and training

Qualifications

• Experience in animal-related client service is essential.
• Strong leadership skills and ability to mentor team members.

Responsibilities

• Oversee the CCR team and ensure excellent client service.
• Manage team scheduling and assist with escalated client concerns.

Skills

Animal-related client service experience

Excellent time management

Strong communication skills

Leadership potential

Confidence under pressure

Tools

Veterinary software

Multi-line phone systems

Job description

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Lakefield Veterinary Group provided pay range

This range is provided by Lakefield Veterinary Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Join us at Companions Animal Hospital as our next CCR Lead!

Companions has been serving the St. Cloud community since 1998, and we're looking for an experienced Lead Client Care Representative to guide our team at the front desk. This role is perfect for someone who thrives in a fast-paced environment, brings positive leadership energy, and has a strong background in client service.

As CCR Lead, you'll support and oversee the team that serves as the face of our hospital. You'll model excellent service, help streamline daily operations, and work closely with the Hospital Administrator to keep things running smoothly — while making sure both clients and teammates feel supported at each step.

What you'll do:

• Perform all traditional CCR duties (phones, emails, faxes, invoicing, client communication, etc.)
• Coach, mentor, and support CCR team members
• Provide timely feedback and training
• Assist with escalated client concerns
• Manage CCR team scheduling and daily task flow
• Identify and implement process improvements
• Help plan, monitor, and respond on our social media platforms

What you bring:

• Animal-related client service experience
• Confidence and coolness under pressure
• Excellent time management and attention to detail
• A passion for customer service and team collaboration
• Strong communication skills and leadership potential
• Familiarity with multi-line phone systems, scheduling, and veterinary software

Position Details:

What's in it for you:

• $18-$21/hour based on experience
• PTO, paid holidays, and performance-based bonuses
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program and 401K
• Pet care discounts
• Free uniforms and all the tools you need
• Ongoing mentorship and training
• We're open M-F 7am-6pm
• Did we mention awesome teammates? We have a great team!

We're not looking for ordinary. We're looking for someone ready to raise the bar — and we hope it's you. Apply today!

To be considered for this role and after completing the application, please email [e-mail] your answer to the following question: "What does exceptional client service look like in a veterinary clinic?" Applications submitted without a response may not be reviewed.

Our benefits include:

• PTO
• Employee Assistance Program
• 401K
• Medical, Dental, Vision
• Voluntary Life and AD&D insurance, long-term care, Accident, Critical Illness, and Hospital Indemnity Employer Paid Life and AD&D
• Eligible for performance-based bonus

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Veterinary Services