Lead Customer Service Representative

Best Friends Pet Care Inc.; Cincinnati (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading pet care facility in Cincinnati is seeking a dedicated Customer Service Associate to ensure top-notch experiences for all human and pet guests. This part-time role offers growth opportunities, competitive pay, and employee benefits in a supportive environment where you can learn and grow.

Benefits

Health, dental, vision, and life insurance

401K with company matching

Paid vacation

Discounts on pet supplies and services

Employee Stock Ownership Plan

Qualifications

• 1 year customer service experience preferred.
• Able to work evenings, weekends, and holidays.
• Computer skills and timekeeping ability required.

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits, and tours.
• Professional handling of calls and general questions.
• Maintaining cleanliness and managing schedules.

Skills

Customer Service

Organizational Skills

Communication Skills

Education

High School or equivalent

Tools

Multi-line Phone System

Job description

Job Details

Level: Experienced

Job Location: Cincinnati - Cincinnati, OH

Position Type: Part Time

Education Level: High School

Salary Range: $14.00 - $16.00 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

Description

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

·ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Qualifications & Requirements

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Essential Job Functions:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Requirements:

• Able to work evenings, weekends, and holidays

• 1 year customer service experience preferred

• Computer skills

• Timekeeping

• Excellent organizational skills

• Able to utilize multi-line phone

• Strong communication skills

• Able to lift 40 lbs.

• Able to stand for up to 8 hours a day

• Able to handle dogs on leashes

• Display professional manner at all times

To learn more, please visit on the web: www.bestfriendspetcare.com