Lead Customer Service Specialist ( Full Time/Evening Shift)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

Penn Medicine seeks a Lead Customer Service Specialist to support operations within Patient Access departments. This full-time position involves training staff, managing registration tasks, and ensuring operational goals are met. Applicants should have a high school diploma, customer service experience, and be proficient in basic computer skills. Preferred candidates may have Epic EMR experience and an associate degree. Comprehensive benefits, including tuition assistance, are offered.

Benefits

Tuition assistance

Comprehensive benefits

Qualifications

• One year of experience as a Customer Service Specialist.
• One year in Revenue Cycle in healthcare.
• Experience in a customer-focused organization.

Responsibilities

• Supports daily operations of Patient Access departments.
• Acts as first-line resource for staff, resolving registration issues.
• Ensures operational efficiency and manages breaks.

Skills

Customer Service

Insurance Verification

Scheduling

Training

Clerical Support

Basic Computer Skills

Education

High school diploma or equivalent

Associates degree

Tools

Epic EMR

Job description

Lead Customer Service Specialist (Full Time/Evening Shift)

Penn Medicine is committed to providing exceptional care, conducting innovative research, and educating future medical leaders. Working at this leading academic medical center involves collaboration with top professionals across disciplines.

Position: Full Time (40 hours/week), 2nd shift, 2:45 pm - 11:15 pm, Monday to Friday. No weekends or holidays. Premium pay of $1.50/hour for ED registration.

Position Summary:

Supports daily operations of Patient Access departments, including employee training, reporting, and quality assurance. Acts as a first-line resource for staff, resolving registration issues, and overseeing workload and operational goals.

Essential Functions:

• Serves as primary resource for registration staff, maintaining knowledge of procedures and staff coverage.
• Performs registration duties including insurance verification and scheduling.
• Provides training and feedback to staff, maintains manuals, and disseminates policy updates.
• Addresses registration and scheduling issues, reviews authorization denials, and supports performance reviews.
• Ensures operational efficiency, manages breaks, and meets daily goals.
• Acts as point person for software and process questions, facilitating issue resolution.

Secondary Functions:

• Assists with hiring, special projects, and management reports.

Minimum Requirements:

• High school diploma or equivalent.
• One year of experience as a Customer Service Specialist.
• One year in Revenue Cycle in healthcare.
• Clerical or administrative support experience in a customer-focused organization.
• Proficiency in basic computer skills and healthcare provider status with Medicare, Medicaid, and other insurance programs.

Preferred Qualifications:

• Epic EMR experience.
• Associates degree preferred.

We value our employees and offer comprehensive benefits, including tuition assistance. Penn Medicine is an Equal Opportunity Employer.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Healthcare, Medical Practices

This job posting is active and not expired.