Lead Customer Service Representative

Circle K; Charlotte (NC); On-site; USD 42,981,000 - 60,174,000; Full time

Benefits offered by this job

Medical, Vision, Dental, & Life Insurance

Flexible Schedules

Weekly Pay

401K With a Competitive Company Match

Tuition Reimbursement

Paid Comprehensive Training

Flexible Schedules

Weekly Pay

Career Growth Opportunities

401K With Company Match

Flexible Spending Account

Job summary

A prominent convenience store chain is seeking a Lead Customer Service Representative in Charlotte, NC. This role involves greeting customers, operating the register, leading shifts, and ensuring a welcoming environment. Ideal candidates will have retail experience, a high school diploma, and a motivation to advance in their career. The position offers flexible schedules and competitive benefits including insurance and paid training.

Qualifications

• Retail and customer service experience required.
• Motivation to advance in your career.
• Willingness to learn and have fun.
• High School Diploma or equivalent.
• Motivation to advance in your career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide a welcoming environment.
• Operate the register and perform cashier duties.
• Make purchase suggestions and promote products.
• Assist with the food program as needed.
• Lead shifts, providing entry-level management experience.
• Maintain store appearance and high standards.
• Coordinate with team members for fast service.
• Maintain predictable onsite attendance and punctuality.

Skills

Selling products to customers

Providing excellent customer care

Communicating efficiently

Performing at a quick pace

Working as part of a team

Generating ideas to solve problems

Thinking quickly

Leading a team

Leading entry-level supervision

Education

High School Diploma or equivalent

Job description

Location: 4474 Randolph Rd, Charlotte, NC 28211.

Shift Availability

• Flexible Availability

Job Type

• Lead Customer Service Representative

Benefits

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Key Responsibilities

• Greet customers and provide a welcoming environment.
• Operate the register and perform cashier duties.
• Make purchase suggestions and promote products.
• Assist with the food program as needed.
• Lead shifts, providing entry‑level management experience.
• Maintain store appearance inside and out, ensuring high standards.
• Coordinate with team members to deliver fast, friendly service.
• Maintain predictable onsite attendance and punctuality.

Skills & Qualities

• Selling products to customers.
• Providing excellent customer care.
• Communicating efficiently and engaging in friendly conversation.
• Performing at a quick pace while having fun.
• Working as part of a team to accomplish daily goals.
• Generating ideas to solve problems.
• Thinking quickly and offering suggestions.
• Leading a team of employees.
• Leading entry‑level employee supervision.

Desired Experience

• Retail and customer service experience.
• Entry‑level management experience.
• Sales associate or cashiering experience.
• High School Diploma or equivalent.
• Motivation to advance in your career.
• Willingness to learn and have fun.

Physical Requirements

• Ability to stand and/or walk for up to 8 hours.
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift.
• Occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Push/pull with arms up to a force of 20 pounds.
• Bend at the waist with some twisting up to one hour a shift.
• Grasp, reach and manipulate objects with hands; may require climbing a ladder to store or retrieve materials.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or otherwise participating in the application process.