Lead Customer Service Representative

Circle K; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading convenience store as a Lead Customer Service Representative in Birmingham, Alabama. This role offers the chance to work in a dynamic environment with a focus on customer service, team leadership, and career advancement. Enjoy benefits like medical insurance, flexible schedules, and paid training while working with a motivated team.

Benefits

Medical, Vision, Dental, & Life Insurance

Flexible Schedules

Weekly Pay

401K with a Competitive Company Match

Tuition Reimbursement

Paid Comprehensive Training

Qualifications

• Retail and customer service experience preferred.
• Entry-level management experience is a plus.
• Motivation to advance your career and willingness to learn.

Responsibilities

• Greet customers and operate the register.
• Lead shifts and supervise entry-level employees.
• Maintain high standards and provide fast, friendly service.

Skills

Communication

Customer Care

Sales

Teamwork

Education

High School Diploma or equivalent

Job description

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Store 2723812: 232 Roebuck Plaza Dr, Birmingham, Alabama 35206

Availability - Shift/Days

Flexible Availability

Lead Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment, and grow your career, look no further.

Benefits of being a Lead Customer Service Representative include:

• Medical, Vision, Dental, & Life Insurance / Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Large, Stable Employer
• Fast Career Opportunities
• Work with Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K with a Competitive Company Match
• Flexible Spending / Health Savings Accounts
• Tuition Reimbursement

Your Key Responsibilities:

You will greet customers, operate the register, make purchase suggestions, and sometimes work with our food program. You will also gain entry-level management experience by leading shifts regularly. You will work in various areas inside and outside the store to maintain high standards and provide fast, friendly service. Regular and predictable onsite attendance is required.

You will interact with many customers daily, working with a fun, energetic team to accomplish daily tasks around the store.

You Are Good At:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing quickly while having fun
• Working as part of a team to meet goals
• Generating ideas to solve problems
• Thinking quickly and offering suggestions
• Leading a team of employees
• Supervising entry-level employees

Great If You Have:

• Retail and customer service experience
• Entry-level management experience
• Sales associate or cashiering experience
• High School Diploma or equivalent
• Motivation to advance your career
• Willingness to learn and have fun

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and carry up to 30 pounds from ground to overhead for up to 30 minutes per shift
• Occasionally lift and carry up to 60 pounds from ground to waist level
• Push/pull with arms up to 20 pounds of force
• Bend at the waist with some twisting for up to an hour per shift
• Use hands for grasping, reaching, and manipulating objects; may require climbing a ladder

Circle K is an Equal Opportunity Employer and complies with the ADA and local disability laws. Applicants with disabilities may request reasonable accommodations during the application process.