Lead Customer Service Representative

Maplewood Marketing; Berkeley (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading marketing firm in Berkeley is seeking a Lead Customer Service Representative to enhance customer loyalty through excellent service. The role involves assisting customers with product selection, managing accounts, and participating in training sessions. Ideal candidates are tech-savvy with strong interpersonal skills and experience in customer-facing roles.

Qualifications

• 1-2 years in a customer-based role.
• Excellent interpersonal skills and successful track record.

Responsibilities

• Assist customers in selecting products and services.
• Process upgrades and new product purchases efficiently.
• Engage in continuous professional development training.

Skills

Interpersonal Skills

Problem Solving

Time Management

Tech-Savvy

Job description

Join to apply for the Lead Customer Service Representative role at Maplewood Marketing.

Our firm leverages a scalable customer relations model and trains our talented Lead Customer Service Representatives to prepare, launch, and optimize every product and service campaign. We’re a trusted customer acquisition partner for top-flight technology companies nationwide, and we are seeking a talented Customer Service Representative to join our growing team! Enhancing the customer experience to build customer loyalty is the primary focus of all our campaigns. To this end, our resources and expertise are tailored to enhance knowledge about market dynamics and consumer engagement. Companies thrive as a result of our experience and skill, and we are equally dedicated to their customers as our own.

As a Lead Customer Service Representative, you will:

1. Assist customers in selecting the products and services that best suit their technology and communications goals and help to directly set up the account.
2. Listen, understand, and take quick action. Customers want someone to listen and help solve their problems—be that person.
3. Process upgrades, downgrades, and new product purchases while facilitating delivery and installation efficiently and effectively.
4. Maintain excellent time management and professional customer service at all times, balancing multiple projects and responsibilities.
5. Engage in continuous professional development training sessions and participate in a dynamic team-based company culture.

What You Need to Get Started:

1. 1-2 years in a customer-based role.
2. Excellent interpersonal skills, tact, and a successful track record with customer-facing roles.
3. Ability to handle pressure, prioritize, and multi-task during a business day.
4. Tech-savvy, or the ability to learn concepts quickly.
5. Enthusiasm and aptitude for learning new skills.