Lead, Customer Service

Lincare-085e31c; City of Canandaigua (NY); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

Lincare seeks a Lead CSR to support Held Sales and related reports, reducing held sales in centers with suboptimal functionality. You will answer calls, determine actions, and coordinate with customers, insurers, and physicians to review and resolve issues.

The role requires familiarity with AS-400 and CDR, strong policy knowledge, and the ability to train staff while monitoring daily task assignments and reporting progress to management.

Qualifications

• High school diploma or GED required.
• At least 1 year related experience and/or training or equivalent combination.

Responsabilités

• Answer incoming calls and determine required action.
• Process Held Sales reports by contacting customers, insurers, physicians, and coordinating with regional accounting.
• Handle mail and outgoing courier packages; respond to internal information requests.
• Stay updated on equipment, insurance criteria, and carrier policies.
• Understand paperwork and internal reports.

Connaissances

Customer service

Communication

Report handling

Formation

High school diploma or GED

Outils

AS-400

CDR

Description du poste

The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.

• Answers incoming calls and makes determination of required action
• Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
• Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
• Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
• Knowledgeable of paperwork and internal reports
• Has a thorough understanding of the AS-400 and the CDR
• Checks employees' task assignments and status daily
• Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
• Daily work on Held Sales in centers assigned to them
• Assists in the training of employees
• Communicates policy and procedure updates to staff
• Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
• Monitors adherence to break schedule
• Offering $16.00 - $23.00 per hour

Qualifications.

• High school diploma or general education degree (GED)
• One year related experience and/or training, or equivalent combination of education and experience

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans