Lead Customer Service Associate

Par Mar Stores; Kentucky; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Thorough training program

Opportunity for advancement

Pay increases

Flexible schedules

Annual review/evaluation

Employee referral bonus program

Full-time benefits, health, dental, 33

401k with company match

Company paid life insurance

Paid time off

Weekly pay

Job summary

Par Mar Stores is seeking a Lead Customer Service Associate in Kentucky to support the Store Management Team and ensure smooth shift operations. You will help drive local store marketing, coach team members, and contribute to achieving sales and profit goals.

The role emphasizes leadership, strong communication, and customer service skills, with a focus on training, performance improvement, and crew development. Flexible schedules and full-time benefits are offered.

Qualifications

• Prefer at least one year of retail experience and readiness to advance
• Strong people-oriented leadership skills
• Excellent communication and customer service skills
• Valid state driver’s license and insured vehicle
• Prior knowledge of food handling and safety guidelines
• Ensure compliance with all company policies and procedures
• High school diploma or equivalent preferred
• Previous retail management preferred

Responsibilities

• Assist the Store Management Team with all facets of successful operations at Par Mar Stores
• Provide a high level of leadership to the store and employees
• Support sales and profit growth through effective supervision and training initiatives

Skills

Leadership

Communication

Customer service

Driver's license

Food safety knowledge

Education

High school diploma or equivalent

Retail management experience preferred

Tools

POS systems

Job description

Position: Lead Customer Service Associate
Reports to: Store Manager/Assistant Manager
As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You’ll also assist with local store marketing to help reach sales and profit goals while helping team members through performance and training initiatives.

• Assist the Store Management Team with all facets of the successful operations for Par Mar Stores.
• Providing a high level of leadership to the store and the employees.
• Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.

Requirements:

• We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!
• Strong people-oriented leadership skills
• Excellent communication skills
• Customer service skills
• Valid state driver’s license and an insured vehicle
• Prior knowledge of food handling, safety guidelines
• Ensure compliance with all company policies and procedures

Education and Experience

• High school diploma or equivalent preferred
• Previous retail management preferred

Physical Requirements:

• Ability to traverse all parts of the store quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 40 pounds at a time

Lead Customer Service Associates will be provided with the following:

• Thorough training program
• Opportunity for advancement
• Pay increases
• Flexible schedules
• Annual review/evaluation
• Employee referral bonus program
• Full-time benefits, health, dental, vision
• 401k with company match
• Company paid life insurance
• Paid time off
• Weekly pay