Lead Customer Service Associate

Parmarstores; Franklin (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

Par Mar Stores is seeking a Lead Customer Service Associate to support the Store Management Team and ensure smooth shift operations. You will help with local store marketing to reach sales and profit goals.

Lead Customer Service Associates provide leadership to the store and staff, assist with sales growth, training, and policy compliance. Ideal candidates have at least one year of retail experience, a valid driver's license, and the ability to lift up to 40 pounds.

Qualifications

• At least one year of retail experience.
• Strong leadership and people skills.
• Valid state driver’s license and insured vehicle.
• Prior knowledge of food handling and safety guidelines.
• Ability to comply with all company policies.

Responsibilities

• Assist the Store Management Team with all facets of successful operations.
• Provide high level leadership to the store and employees.
• Support local store marketing to drive sales and profit growth.

Skills

Leadership

Retail experience

People-oriented

Education

High School Diploma or equivalent

Job description

Reports to: Store Manager/Assistant Manager

As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You’ll also assist with local store marketing to help reach sales and profit goals while helping team members through performance and training initiatives.

Lead Customer Service Associates are responsible for:

• Assist the Store Management Team with all facets of the successful operations for Par Mar Stores.
• Providing a high level of leadership to the store and the employees.
• Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.

Requirements:

• We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!
• Strong people-oriented leadership skills
• Valid state driver’s license and an insured vehicle
• Prior knowledge of food handling, safety guidelines
• Ensure compliance with all company policies and procedures

Education and Experience

• High school diploma or equivalent preferred

Physical Requirements:

• Ability to traverse all parts of the store quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 40 pounds at a time

Lead Customer Service Associates will be provided with the following:

• Thorough training program
• Opportunity for advancement
• Pay increases
• Annual review/evaluation
• Employee referral bonus program