Lead Customer Service Associate

Par Mar Stores; Charleston (WV); Hybrid; USD 31,000 - 35,000; Full time

Benefits offered by this job

Thorough training program

Opportunity for advancement

Pay increases

Annual review/evaluation

Employee referral bonus program

Job summary

Par Mar Stores is seeking a Lead Customer Service Associate to support the Store Management Team and ensure smooth shift operations. You will also assist with local store marketing to help reach sales and profit goals while guiding team members through performance and training initiatives.

The role requires leadership, retail experience, and a commitment to customer service excellence. A valid driver’s license and transportation are necessary to fulfill duties at multiple store locations.

Qualifications

• Desire to succeed and grow with the company.
• At least one year of retail experience preferred.
• Strong people-oriented leadership skills.
• Valid state driver’s license and insured vehicle.
• Prior knowledge of food handling, safety guidelines.
• Ensure compliance with all company policies and procedures.

Responsibilities

• Assist the Store Management Team with all facets of successful store operations for Par Mar Stores.
• Provide a high level of leadership to the store and employees.
• Support Store Management Team with generating sales and profit growth efficiently and effectively.
• Assist with local store marketing to help reach sales and profit goals while training team members.

Skills

Leadership

Retail experience

Customer service

Education

High school diploma

Tools

Valid driver’s license

Job description

Reports to: Store Manager/Assistant Manager

As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You’ll also assist with local store marketing to help reach sales and profit goals while helping team members through performance and training initiatives.

Lead Customer Service Associates are responsible for:

• Assist the Store Management Team with all facets of the successful operations for Par Mar Stores.
• Providing a high level of leadership to the store and the employees.
• Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.

Requirements:

• We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!
• Strong people-oriented leadership skills
• Valid state driver’s license and an insured vehicle
• Prior knowledge of food handling, safety guidelines
• Ensure compliance with all company policies and procedures

Education and Experience

• High school diploma or equivalent preferred

Physical Requirements:

• Ability to traverse all parts of the store quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 40 pounds at a time

Lead Customer Service Associates will be provided with the following:

• Thorough training program
• Opportunity for advancement
• Pay increases
• Annual review/evaluation
• Employee referral bonus program