Lead Customer Service Associate

Par Mar Stores; Pittsburgh (Allegheny County); On-site; USD 21,000 - 26,000; Full time

Job summary

Par Mar Stores is seeking a Lead Customer Service Associate who will assist the Store Management Team to run daily operations smoothly and deliver outstanding customer service.

You will provide leadership to the store and its employees, support sales and profit growth, and help team members through performance and training initiatives.

This role emphasizes a hands-on approach, reliability, and adherence to company policies while promoting a positive customer experience.

Qualifications

• Retail experience preferred, with at least one year.
• Strong people-oriented leadership skills.
• Valid state driver's license and an insured vehicle.
• Knowledge of food handling and safety guidelines.
• Must comply with all company policies and procedures.
• High school diploma or equivalent preferred.

Responsibilities

• Assist Store Management Team with all facets of successful operations.
• Provide leadership to the store and employees.
• Support sales and profit growth through efficient and effective initiatives.

Skills

People leadership

Driver's license

Food safety knowledge

Retail experience

Education

High school diploma or equivalent

Job description

Reports to: Store Manager/Assistant Manager

As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You'll also assist with local store marketing to help reach sales and profit goals while helping team members through performance and training initiatives.

Lead Customer Service Associates are responsible for:

• Assist the Store Management Team with all facets of the successful operations for Par Mar Stores.
• Providing a high level of leadership to the store and the employees.
• Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.

Requirements:

• We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!
• Strong people-oriented leadership skills
• Valid state driver's license and an insured vehicle
• Prior knowledge of food handling, safety guidelines
• Ensure compliance with all company policies and procedures

Education and Experience

• High school diploma or equivalent preferred

Physical Requirements:

• Ability to traverse all parts of the store quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 40 pounds at a time

Lead Customer Service Associates will be provided with the following:

• Thorough training program
• Opportunity for advancement
• Pay increases
• Annual review/evaluation
• Employee referral bonus program