Customer Service Rep

Lincare Holdings Inc.; Glendale (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Job summary

Lincare Holdings Inc. is seeking a customer service-oriented team member to engage with customers via inbound and outbound calls, answer questions, and educate on products/services. The role emphasizes accurate data entry, documentation, and adherence to physician-directed orders.

Responsibilities include updating demographics, processing orders, and supporting colleagues. Training will be provided, with opportunities for career advancement and benefits.

Qualifications

• Must read and analyze patient orders
• Able to communicate effectively with patients and coworkers
• Assist with employee training
• Calculate figures for dosage and frequency
• Follow written and oral instructions

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer needs for products/services
• Assesses patient compliance with physician orders
• Answers questions and provides customer education
• Documents calls in the computerized record system
• Enters customer orders in the computerized system
• Verifies and updates demographic information in records

Skills

Customer communication

Documentation in systems

Train employees

Data entry

Compliance awareness

Education

High School Diploma or GED

1-3 months related experience

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans