Customer Service Rep

Lincare Holdings Inc.; Town of Catskill (NY); In loco; USD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Lincare Holdings Inc. in the United States seeks a dedicated professional to communicate with customers, answer questions, assess needs, and support compliance with physician directions.

This role involves documenting calls, entering orders, and updating demographic information in the provider system. The position emphasizes clear communication with patients and coworkers, training support for staff, and accurate handling of frequency and dosage calculations in a healthcare context.

Competenze

• Read and analyze patient orders or related documents.
• Effectively communicate with coworkers and patients.
• Assist in training employees as needed.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions with reasonable judgment.

Mansioni

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders and educates about products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Conoscenze

Document analysis

Communication skills

Train others

Numerical calculations

Follow instructions

Formazione

High School Diploma or GED

Strumenti

Computer entry

Descrizione del lavoro

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans