Lead Customer Quality Engineer

Gexpro Services; Pensacola (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Gexpro Services in Pensacola, FL seeks a Quality Assurance professional to apply process improvement and QA tools within an ISO9001-based QMS, supporting major customers and internal teams. The role reports to the Customer Quality Manager and focuses on improving service, supplier productivity, quality, and on-time delivery.

Responsibilities include driving cross-functional process consistency, managing non-conforming material, handling customer corrective actions, leading ISO/AS9100 audits, and

Qualifications

• BS Technical degree or equivalent experience.
• Minimum 5 years' experience in quality in Mechanical/Electrical disciplines.
• Familiar with interpretation of engineering drawings/specifications, and manufacturing process evaluation.
• Familiar with ISO9001 and AS9100 Standards.
• Experience in using 8D and 5Why Methodologies.
• Ability to identify and implement Best Practices.
• Excellent communication, presentation and facilitation skills.

Responsibilities

• Partner with customers, internal customers, suppliers and leadership to meet goals and communicate performance.
• Develop and drive process consistency to ensure compliance with Customer requirements.
• Manage non-conforming material, customer complaints, and CAPA processes for sites.
• Prepare sound responses to Customer-issued Corrective Actions.
• Lead internal and support external ISO, AS, and Customer Audits.
• Execute key Customer Improvement projects to reduce defects and cycle time.
• Develop & implement ISO9001 and AS9100 compliant processes for applicable business functions.
• Drive Quality improvements using site metrics.
• Lead Cost of Quality reduction initiatives for responsibility area.
• Periodically perform Quality and EHS audits in collaboration with Supplier Quality Team.

Skills

Quality Assurance

Process Improvement

Audits (ISO9001/AS9100)

Root Cause Analysis (8D)

Engineering drawings interpretation

Cross-functional collaboration

Communication skills

Travel up to 15%

English proficiency

Education

B.S. Engineering

Tools

MS Office Suite

Smartsheet

Job description

Gexpro Services in Pensacola, FL seeks a Quality Assurance professional to apply process improvement and QA tools within an ISO9001-based QMS, supporting major customers and internal teams. The role reports to the Customer Quality Manager and focuses on improving service, supplier productivity, quality, and on-time delivery.

Responsibilities include driving cross-functional process consistency, managing non-conforming material, handling customer corrective actions, leading ISO/AS9100 audits, and