Customer Quality Engineer

Gexpro Services; Pensacola (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Gexpro Services in Pensacola, FL seeks a Quality Assurance professional to apply process improvement and QA tools within an ISO9001-based QMS, supporting major customers and internal teams. The role reports to the Customer Quality Manager and focuses on improving service, supplier productivity, quality, and on-time delivery.

Responsibilities include driving cross-functional process consistency, managing non-conforming material, handling customer corrective actions, leading ISO/AS9100 audits, and

Qualifications

• BS Technical degree or equivalent experience.
• Minimum 5 years' experience in quality in Mechanical/Electrical disciplines.
• Familiar with interpretation of engineering drawings/specifications, and manufacturing process evaluation.
• Familiar with ISO9001 and AS9100 Standards.
• Experience in using 8D and 5Why Methodologies.
• Ability to identify and implement Best Practices.
• Excellent communication, presentation and facilitation skills.

Responsibilities

• Partner with customers, internal customers, suppliers and leadership to meet goals and communicate performance.
• Develop and drive process consistency to ensure compliance with Customer requirements.
• Manage non-conforming material, customer complaints, and CAPA processes for sites.
• Prepare sound responses to Customer-issued Corrective Actions.
• Lead internal and support external ISO, AS, and Customer Audits.
• Execute key Customer Improvement projects to reduce defects and cycle time.
• Develop & implement ISO9001 and AS9100 compliant processes for applicable business functions.
• Drive Quality improvements using site metrics.
• Lead Cost of Quality reduction initiatives for responsibility area.
• Periodically perform Quality and EHS audits in collaboration with Supplier Quality Team.

Skills

Quality Assurance

Process Improvement

Audits (ISO9001/AS9100)

Root Cause Analysis (8D)

Engineering drawings interpretation

Cross-functional collaboration

Communication skills

Travel up to 15%

English proficiency

Education

B.S. Engineering

Tools

MS Office Suite

Smartsheet

Job description

Gexpro Services

Summary

Working directly with the Global Sales Organization's commercial and local branch teams, the successful candidate will apply process improvement methodologies and Quality Assurance tools to improve customer service, supplier productivity, quality, cycle, and delivery performance within an ISO9001-based Quality Management System (QMS). Support direct contact with some of the largest Customers in several key vertical segments. Drive internal process improvements utilizing applicable Customer, Quality, or Site performance metrics. This position will report to the Customer Quality Manager.

Essential Responsibilities

• Partnering with external customers, internal customers, suppliers and business leadership as needed to meet goals and communicate performance
• Develop and drive process consistency to ensure compliance with Customer requirements.
• Manage non-conforming material, customer complaints, and Corrective/Preventive Action processes for assigned Sites.
• Prepare sound responses to Customer-issued Corrective Actions.
• Lead internal and support external ISO, AS, and Customer Audits.
• Execute key Customer Improvement projects to reduce defects, cycle time, and improve fulfillment.
• Develop & implement ISO9001 and AS9100 compliant processes for applicable business functions.
• Drive Quality improvements utilizing applicable Quality and Site metrics.
• Lead Cost of Quality reduction initiative for given area of responsibility.
• Periodically perform Quality and EHS audits in support of Supplier surveillance and collaboration with our Supplier Quality Team.

Skills, Knowledge, and Education

• BS Technical degree or equivalent experience
• Minimum of 5 years' experience in quality or related experience in Mechanical/Electrical disciplines
• Familiar with interpretation of engineering drawings/specifications, and manufacturing process evaluation
• Familiar with ISO9001 and AS9100 Standards
• Experience in using 8D and 5Why Methodologies
• Ability to identify and implement Best Practices
• Excellent communication, presentation and facilitation skills
• Demonstrated team and empowerment skills
• Strong PC skills (MS Office Suite, Smartsheet)
• Willingness and ability to travel (<15%) as needed
• Fluent English, Speaking & Writing Skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, handle, or feel, and required to speak, read, and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

EEO/Disabled/Veterans

Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.