Lead Customer Insights & Data Analyst

Ryder System, Inc.; Coral Gables (FL); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Prescription drug coverage

Dental insurance

Vision insurance

Life insurance

Disability insurance options

Paid time off (vacation, sick, bereave

Parental leave

401(k) retirement plan

Job summary

Ryder System, Inc. in the United States is seeking a highly experienced Customer Insights & Data Analytics Lead Data Analyst to drive advanced analytics, dashboards, and actionable insights for the Marketing team and broader business.

You will lead analytical workstreams, guide projects from concept through delivery, and ensure data accuracy and consistent reporting across multiple product lines. A strong background in SQL, Python, Power BI, and cloud environments is essential for success.

Qualifications

• Bachelor's degree in Supply Chain, Data Analytics or equivalent, Required
• Master's Degree in Supply Chain, Data Analytics, MBA or equivalent, Preferred
• 6+ years in Applied Project experience: digital transformation & data management, Required
• 6+ years creating dashboards for diagnostic analysis across the business
• Experience working in a cloud environment, Required
• 4+ years as an individual contributor in a data/analytics role
• Travel Yes
• Job Category Data Science & Analytics

Responsibilities

• Lead design, development, and delivery of dashboards, reporting solutions, and analytical products for executives and strategic initiatives.
• Own project planning, define scope, timelines, and deliverables; guide ad hoc reporting to yield actionable insights.
• Design and oversee scalable reporting frameworks across product lines and segments.
• Manage workstreams and timelines to ensure successful implementation.
• Lead customer and market analyses across Ryder units—size, share, trends, segmentation, growth.
• Drive initiatives from planning through execution and delivery; ensure data accuracy and integrity.
• Establish best practices for data accuracy, audits, validation, and quality checks.
• Serve as technical leader for data assets; organize, enhance data resources, and partner with leadership.
• Lead data acquisition, integration, cleaning, validation, and analysis from multiple systems.
• Plan and coordinate data-related activities to align with project timelines and priorities.
• Performs other duties as assigned.

Skills

SQL

Python

Power BI

R

DataBricks

Education

Bachelor's degree in Supply Chain / Data Analytics

Master's degree in Supply Chain / Data Analytics / MBA

Tools

Cloud environment

Job description

The Customer Insights & Data Analytics Lead Data Analyst is a highly experienced technical resource responsible for leading complex analytical initiatives and translating large internal and external data sources into actionable insights that support Ryder’s Marketing team and broader business objectives. This role combines advanced analytical expertise with the ability to lead analytical workstreams and guide projects from concept through delivery.

RESPONSIBILITIES

• Lead the design, development, and delivery of advanced dashboards, reporting solutions, and analytical products to support executive leadership and key strategic initiatives.
• Own project planning, including defining scope, timelines, and deliverables, and provide guidance on complex ad hoc reporting requests to ensure outputs deliver actionable insights.
• Design, enhance, and oversee scalable reporting frameworks across multiple product lines and business segments, ensuring consistency, usability, and alignment with evolving business needs.
• Manage associated workstreams and timelines to ensure successful implementation.
• Lead comprehensive customer and market analyses across Ryder business units, including customer and market sizing, share analysis, growth trends, segmentation, and other advanced analytical initiatives that support Marketing strategy and decision making.
• Drive these initiatives from planning through execution and delivery.
• Establish and reinforce best practices for data accuracy and integrity, supporting periodic audits, validation processes, and quality checks to ensure the reliability of reporting and analytical outputs.
• Serve as a technical leader and steward of the team’s data assets (both owned and unowned), helping organize and enhance data resources, identify issues and opportunities for improvement, and partner with leadership to strengthen the team’s analytical infrastructure.
• Lead the acquisition, integration, cleaning, validation, and analysis of data from multiple systems, databases, and tools to support complex analytical initiatives and improve the accessibility and usability of data assets.
• Plan and coordinate data related activities to align with project timelines and priorities.

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.

SKILLS AND ABILITIES

• Detailed oriented with excellent follow-up practices
• A strong sense of urgency and commitment to get the job done quickly and with high-level of quality
• Capable of multi-tasking, highly organized, with excellent time management skills
• Demonstrates problem solving skills and the ability to find creative solutions to challenges. Consistently makes connections to account for the bigger picture.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Work cross-functionally in order to achieve desired results
• Communicates work to customers and leadership clearly in nontechnical language. Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups
• Ability to work independently and as a member of a team
• Possesses strong technical aptitude
• Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc.
• Familiarity and knowledge of other programing languages and analytical tools (Python, PowerBI, R, DataBricks, etc.)

QUALIFICATIONS

• Bachelor's Degree in Supply Chain, Data Analytics or equivalent, Required
• Master's Degree in Supply Chain, Data Analytics, MBA or equivalent, Preferred
• 6 years or more in Applied Project(s) experience: Experience in demonstrating, digital transformation, data management in an educational/project., Required
• 6 years or more in Experience in creating dashboards for diagnostic analysis across the business.
• Experience working in a cloud environment., Required
• 4 years or more in Works in an individual contributor role as a key member of the team that others rely on.
• Travel Yes
• Job Category Data Science & Analytics

OUR CULTURE & COMMITMENT

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

COMPENSATION INFORMATION

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

• Pay Type: Salaried
• Minimum Pay Range: $115,000.00
• Maximum Pay Range: $125,000.00

BENEFITS INFORMATION

• medical
• prescription
• dental
• vision
• life insurance
• disability insurance options
• paid time off for vacation
• paid time off for illness
• paid time off for bereavement
• paid time off for family and parental leave
• tax-advantaged 401(k) retirement savings plan

For more information about benefits, click here to download the comprehensive benefits summary.

EQUAL OPPORTUNITY EMPLOYER

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

IMPORTANT NOTE

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

SECURITY NOTICE

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail].

CURRENT EMPLOYEES

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.

When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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