Lead CSR

Connected Internal Job Board; Sacramento (CA); Sur place; USD 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Résumé du poste

Connected International, Inc. (Connected Cannabis Co.) in Sacramento is hiring a CSR Lead to handle clerical duties, order fulfillment, and customer communications onsite.

You will supervise CSRs, ensure regulatory compliance, and coordinate with Distribution and Sales teams using Acumatica ERP. The role emphasizes accuracy, problem solving, and proactive support for order fulfillment in a regulated cannabis environment.

Qualifications

• 2–3 years administrative or clerical experience in a highly regulated industry
• Experience in the cannabis industry is highly preferred
• Proficiency in Microsoft Office; ability to multi-task and stay calm under pressure

Responsabilités

• Invoice and manifest all outbound shipments
• Verify and file inbound paperwork
• Update invoices and manifests to reflect shortages or overages
• Submit Certificate of Analysis with all outbound shipments
• Review and file completed manifests
• Communicate order status and delivery dates with customers and teams
• Collaborate with Sales Representatives on inquiries and issues
• Manage customer issues and provide creative solutions

Connaissances

Administrative

Clerical

Microsoft Office

Acumatica ERP

Regulatory compliance

Customer communication

Formation

High School Diploma or GED

Outils

Acumatica ERP

Description du poste

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 15 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics.

With over 300 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.

About the Job

The role of the CSR Lead is to perform clerical and administrative tasks to support the various departments within Connected Cannabis Distribution. The CSR Lead will act as onsite day to day point person for the CSR team, with direction from the Manager, Order Fulfillment.

What You Will Do

• Invoice and Manifest all outbound shipments
• Verify and file inbound paperwork
• Update invoices and manifests to reflect shortages or overages
• Submit Certificate of Analysis with all outbound shipments
• Review and file completed manifests
• Understands, supports, and communicates Company mission, vision, and values.
• Understands and follows the requirements of the quality system.
• Initiates actions as necessary to prevent the occurrence of any nonconformance related to the product, process, or the quality system.
• Identifies and documents any problems related to the product, process, or the quality system.
• Recommends, provides, or initiates solutions by actively providing suggestions for improvement.
• Managing orders through Acumatica (ERP) and communicating order status, changes, delivery dates and times with customers and Connected sales and operations teams
• Answering customers' questions and sending additional information per email.
• Communicating via calls, text, and email with customers for support needs
• Collaborates with Sales Representatives on customer and vendor inquiries and issues.
• Manages customer issues and provides creative solutions to address problems and opportunities
• Keeping up with product and service information and updates.
• Staying informed about competing products and services.

SUPERVISORY RESPONSIBILITIES

• Supports the Manager, Order Fulfillment by communicating and supporting priority tasks to a team of CSRs, and providing ongoing training to the team
• Always upholds compliance and regulatory requirements; maintains the reputation of the company
• Protects employees and customers by providing a safe, positive and clean work environment
• Acting as point person between CSR & Distro teams
• Administrative and clerical tasks as assigned by Distribution Leadership
• Other duties may be assigned

What We Are Looking For

• Must be 21+ years of age
• High School Diploma or GED
• 2-3 years administrative or clerical experience in highly regulated industry
• Experience in the cannabis industry highly preferred
• Proficiency in Microsoft Office
• Ability to manage projects and multi-task
• Adaptability and resilience to change
• Calm under pressure
• Compliance focused

Compensation

The starting hourly pay range for this position in the selected city is: $23-25. Exact compensation may vary based on skills, experience, and location.

Why Connected?

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business. We are on a mission to breed, grow and sell the best cannabis in the world! This is a super unique opportunity to be part of the start-up stage of the booming cannabis industry. We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis space.

• Career Growth and Internal Advancement Opportunities
• Competitive Pay

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Connected Internal Job Board’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.