Order Fulfillment Lead

Cresco Labs; Uxbridge (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Stock options

Paid holidays

Discretionary bonuses

Job summary

Cresco Labs is seeking a Lead Order Fulfillment Agent in Massachusetts to join the statewide seed-to-sale operations. You will ensure accurate order fulfillment, maintain manifests, coordinate with the Order Fulfillment Manager, and resolve discrepancies in data and documentation.

The role requires experience in fast-paced manufacturing, proficiency with MS Excel, and familiarity with POS systems. This position operates in a facility setting with standard daytime hours.

Qualifications

• Demonstrated experience training, leading and/or mentoring junior staff or new hires preferred.
• Must have at least 1 year (2-3 years preferable) of hands‑on experience in a factory, production or manufacturing fast‑paced environment with measurable goals and working standards.
• Strong proficiency working within MS Excel and other MS office products.
• Prior experience with point-of-sale applications, preferred.
• Knowledge of medical cannabis law, medicinal benefits, and professional cannabis exposure, preferred.

Responsibilities

• Serves as a role model and resource for production staff concerning products and services, policies and procedures, industry news, and changes in regulations.
• Creates and updates manifests for outgoing deliveries
• Responsible for reviewing manifests for incoming products and following up with any concerns or questions
• Completing all required company and/or state required paperwork in an organized and timely manner
• Works with the Order Fulfillment Manager and other stakeholders to resolve any discrepancies or inaccuracies in data
• Coordinates with the management team to ensure that accurate information and documentation is provided
• Ensures compliance with all state and local cannabis laws and regulations
• Coordinates inventory-tracking procedures with the Order Fulfillment Manager
• Assists employees in properly documenting all required information throughout all procedures
• Assists when needed with onboarding, training, and integration of new hires, and coordinating with Order Fulfillment Manager and other needed production personnel in the process
• Accurately reflects cannabis and non-cannabis inventory within Cresco’s and the state’s inventory tracking systems
• Compliance checks on finished goods within the department, including label verification
• Maintains a continuous state of alertness to ensure the highest standards of safety for fellow employees, products, and the facility

Skills

MS Excel

POS applications

communication

time management

Tools

POS software

Job description

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

SCHEDULE

Monday - Friday, 7:00am - 3:30pm

JOB SUMMARY

The Lead Order Fulfillment Agent works with our Order Fulfillment team to ensure all orders are properly accounted for in our statewide seed-to-sale tracking system and our internal sales portal. This individual reports into our Order Fulfillment Manager and ensures all incoming and outgoing orders are tracked appropriately and any discrepancies are followed up appropriately.

CORE JOB DUTIES

• Serves as a role model and resource for production staff concerning products and services, policies and procedures, industry news, and changes in regulations
• Creates and updates manifests for outgoing deliveries
• Responsible for reviewing manifests for incoming products and following up with any concerns or questions
• Completing all required company and/or state required paperwork in an organized and timely manner
• Works with the Order Fulfillment Manager and other stakeholders to resolve any discrepancies or inaccuracies in data
• Coordinates with the management team to ensure that accurate information and documentation is provided
• Ensures compliance with all state and local cannabis laws and regulations
• Coordinates inventory-tracking procedures with the Order Fulfillment Manager
• Assists employees in properly documenting all required information throughout all procedures
• Assists when needed with onboarding, training, and integration of new hires, and coordinating with Order Fulfillment Manager and other needed production personnel in the process
• Accurately reflects cannabis and non-cannabis inventory within Cresco’s and the state’s inventory tracking systems
• Compliance checks on finished goods within the department, including label verification
• Maintains a continuous state of alertness to ensure the highest standards of safety for fellow employees, products, and the facility

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Demonstrated experience training, leading and/or mentoring junior staff or new hires preferred.
• Must have at least 1 year (2-3 years preferable) of hands‑on experience in a factory, production or manufacturing fast‑paced environment with measurable goals and working standards.
• Strong proficiency working within MS Excel and other MS office products
• Prior experience with point-of-sale applications, preferred
• Knowledge of medical cannabis law, medicinal benefits, and professional cannabis exposure, preferred
• Ability to effectively communicate through written and verbal formats
• Effective time‑management skills and the ability to multitask.
• Ability to work in a fast‑paced, changing, and challenging environment.
• Requires work around plant material, which could include exposure to plant pollen and/or dust.
• Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
• Requires ability to lift up to 50 lb to torso level.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$21.50 - $21.50 USD

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment‑based visa sponsorship for this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act (“CCPA”) Notice to Applicants:

Please read the California Employee Privacy Notice (“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting [e-mail]

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Cresco Labs’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.