Lead CRM Software Developer (Software Developer IV) - San Francisco Bay Region Network

California State University- East Bay; Hayward (CA); On-site; USD 92,000 - 119,000; Full time

Benefits offered by this job

Tuition fee waiver

Health insurance

Retirement plan (CalPERS)

Job summary

Cal State East Bay seeks an experienced Lead CRM Software Developer to provide technical leadership for CRM across CSUEB and partner universities. You will guide development, deployment, and optimization of CRM applications, lead a team, and collaborate with stakeholders to maximize CRM value.

The role requires a bachelor’s degree and 5+ years of relevant experience, with strong knowledge of software development methodologies, standards, and data integration practices.

Qualifications

• Equivalent to a bachelor’s degree in a related field and five years of relevant experience; advanced degree may substitute.
• Expert knowledge of software development methodologies and best practices.
• Expert knowledge and skill in applying standards, guidelines and procedures.
• Expert analytical and organizational skills for large, complex software projects.
• Expert communication and interpersonal skills to explain complex systems.

Responsibilities

• Provide technical leadership for CRM development across CSUEB and partner universities.
• Coordinate cross-functional efforts to deliver complex CRM features.
• Lead the CRM development team in designing, developing, and maintaining CRM applications.
• Oversee production support, incident management, and post-incident remediation.
• Provide guidance on system integration, data migration, and technical enhancements.
• Ensure code reviews, testing, and releases adhere to standards.

Skills

Software development methodologies

CRM systems integration

Team leadership

Communication skills

Education

Bachelor's degree

Tools

CRM platforms

ERP integrations

Code reviews

Job description

Salary and Benefits

PLEASE NOTE: The starting salary placement depends onqualifications and experience and is anticipated to be in the rangeof $8,231.00 per month to $10,647.00 per month (Step 1 - Step14).

Cal State East Bay offers a broad range of benefits that includesmedical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total CompensationCalculator demonstrates the significance of our benefitspackage.

Classification

Software Developer IV

About Cal State East Bay

This position will have a designated home campus within Cal StateEastBay.

Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and asignificant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on October10, 2026.

Reporting to and with minimal supervision from the Senior Directorof ERP Applications and Business Intelligence, the Lead CRMSoftware Developer provides technical leadership for thedevelopment, deployment, and optimization of customer relationshipmanagement (CRM) applications across California State UniversityEast Bay (CSUEB), San Francisco State University (SFSU), SonomaState University (SSU), and their auxiliaries.

The position leads a team of developers and applicationadministrators, oversees all project phases from requirements todeployment, ensures code quality and compliance, and supportsintegration with other enterprise systems. The lead collaborateswith campus partners and stakeholders to maximize CRM strategicvalue.

Responsibilities

CRM Development Leadership

• Provides technical leadership and champions continuousimprovement and modernization of CRM platforms across the Networkuniversities.
• Coordinates cross-functional development efforts to support thesuccessful completion of complex and high-impact CRM features andinitiatives.
• Leads the CRM software development team in designing,developing, maintaining, and scaling complex CRM applications andsolutions.
• Leads production support, including incident triage, root causeanalysis, escalation coordination, technical troubleshooting, andpost-incident remediation to ensure system stability and servicecontinuity.
• Evaluates complex technical requirements and provides experttechnical guidance and recommendations regarding applicationdesign, priority features, integrations, development approaches,and technical enhancements.
• Leads and oversees code reviews, testing, and implementation ofnew releases and ensures development activities are consistent withapplicable technical standards, guidelines, and bestpractices.

Stakeholder Engagement and Support

• Consults with business analysts, product owners, technicalteams, and other stakeholders to analyze requirements and recommendappropriate technical solutions.
• Provides expert technical guidance and support for complexsystem integration and data migration efforts.

Compliance and Documentation

• Applies and interprets applicable data quality standards, ITcontrols, technical guidelines, and development standards andrecommends new procedures, protocols, and standards asappropriate.
• Maintains appropriate technical documentation of developmentactivities, system changes, and release information.

Minimum Qualifications

• Equivalent to a bachelor’s degree in a related field and fiveyears of relevant experience. Additional experience whichdemonstrates acquired and successfully applied knowledge andabilities shown below may be substituted for the required educationon a year-for-year basis. An advanced degree in a related field maybe substituted for the required experience on a year-for-yearbasis.
• Expert knowledge and understanding of software developmentmethodologies and best practices including software and programminglanguages.
• Expert knowledge and skill in applying and interpretingapplicable standards, guidelines and, as appropriate, recommend newprocedures, protocols, and standards.
• Expert analytical and organizational skills to organize,prioritize, and coordinate the successful completion of large,complex, and strategic software development, and/or systemintegration or migration projects.
• Expert communication and interpersonal skills to effectivelycommunicate complex technical systems and procedures and persuadestakeholders and management regarding design and developmentoptions.

Preferred Skills and Knowledge

• Experience working in higher education, multi-campus systems,or similarly complex public sector organizations.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment to theselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position.

All background checks are conducted through the university's thirdparty vendor, Accurate. LiveScan is conducted through theUniversity Police Department.

EEO Statement

All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and in theircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California’s Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU’s Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices.

Other Information

All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visitour website here.

In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff orManagement positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment.

Advertised: September 25, 2026 (8:05 AM) Pacific DaylightTime