Lead Crisis Center Operations & Training (988)

Arkansas Foundation for Medical Care; Little Rock (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare organization is seeking a Supervisor for Crisis Center Resources in Little Rock, Arkansas. The role involves supervising staff, ensuring operational oversight, and maintaining compliance with quality standards. Candidates must hold a Bachelor's in Social Work or related fields and have experience in crisis management. This position offers an opportunity to make a significant impact within a supportive team environment, handling escalated situations and providing training to staff. Competitive compensation and professional development are part of the offering.

Qualifications

• 3 years of experience in crisis or call center, 1 year in leadership.
• Certification in crisis intervention or suicide prevention is required.
• 5 years in the related field, 3 years leadership is desirable.

Responsibilities

• Supervise staff to meet deliverables for the 988 Crisis Center.
• Ensure adequate coverage and manage escalated client concerns.
• Maintain compliance with relevant regulations.

Skills

Intermediate level computer skills (Excel, Word, PowerPoint, Outlook)

Exceptional skills in business English

Interpersonal skills

Ability to multitask and prioritize

Strong oral and written communication skills

Education

Bachelor’s degree in Social Work, Psychology, Counseling, or related field

Job description

A healthcare organization is seeking a Supervisor for Crisis Center Resources in Little Rock, Arkansas. The role involves supervising staff, ensuring operational oversight, and maintaining compliance with quality standards. Candidates must hold a Bachelor's in Social Work or related fields and have experience in crisis management. This position offers an opportunity to make a significant impact within a supportive team environment, handling escalated situations and providing training to staff. Competitive compensation and professional development are part of the offering.