Lead Case Manager - Humanitarian Response - Arizona

wfgrp; Arizona; Hybrid; USD 65,000 - 85,000; Full time

Job summary

The Workforce Group, a LEMOINE company, is seeking experienced Lead Humanitarian Response Case Managers to guide and support a team of Case Managers during federally activated emergency operations. Responsibilities include supervising service delivery, conducting intake interviews, and ensuring compliance with protocols.

Applicants should have a Bachelor's degree in a relevant field, 3+ years of experience in case management, and strong leadership skills. Bilingual fluency is preferred. The role is critical in maintaining effective client triage and service coordination during crisis events.

Qualifications

• 3+ years of professional experience in case management or related humanitarian work.
• At least 1 year in a supervisory or lead role.
• Strong understanding of psycho-social case management standards.

Responsibilities

• Supervise a team of Case Managers to ensure timely service delivery.
• Serve as point of contact for case escalations and complex client needs.
• Conduct intake interviews and coordinate service plans.

Skills

Supervision

Conflict Resolution

Organizational Skills

Bilingual Communication

Education

Bachelor's degree in Behavioral Sciences, Human Services, Social Work, Psychology, or a related field

Master's degree in a related field

Job description

Summary: The Workforce Group, a LEMOINE company, is seeking experienced and compassionate Lead Humanitarian Response Case Managers to guide, support, and oversee a team of Case Managers during federally activated emergency operations. Working under the direction of the Office of Human Services Emergency Preparedness and Response (OHSEPR), Lead Case Managers operate within Emergency Response Centers (ERCs) or other designated facilities to ensure effective client triage, service coordination, and compliance with program protocols. This leadership role is essential to maintaining quality assurance and ensuring consistent, client‑centered support for individuals and families during crisis events. These emergency response centers function 24/7 with shifts lasting up to 12 hours, necessitating flexible scheduling and extended hours to meet operational demands. Location: Varies by Deployment (Emergency Response Center or Designated Site).

Duties and Responsibilities

• Supervise, mentor, and provide day‑to‑day direction to a team of Case Managers to ensure timely and accurate service delivery.
• Serve as the point of contact for case escalations, complex client needs, and inter‑agency coordination.
• Conduct intake interviews and support triage efforts when needed, maintaining alignment with guidelines and site protocols.
• Ensure consistent implementation of service plans and appropriate referrals by the case management team.
• Oversee and audit case documentation to maintain confidentiality, compliance, and high standards of quality control.
• Coordinate interpreter or translation services and ensure language access for clients across the team.
• Collaborate with behavioral health specialists and clinicians on mental health or trauma‑related referrals and provide guidance to staff handling sensitive cases.
• Facilitate team huddles or briefings to review protocols, shift changes, and situational updates.
• Uphold trauma‑informed, culturally responsive, and client‑centered approaches across all team interactions.
• Monitor staffing coverage, recommend scheduling adjustments, and support operational planning with site leadership.
• Perform other job‑related duties as assigned.

Qualifications, Knowledge, Skills, and Abilities

• Bachelor’s degree in Behavioral Sciences, Human Services, Social Work, Psychology, or a related field is required; Master’s degree is preferred.
• 3+ years of professional experience in case management, social services, or related humanitarian work is required, with at least 1 year in a supervisory or lead capacity.
• Strong understanding of psycho‑social case management standards is strongly preferred.
• Prior experience in federally coordinated emergency or humanitarian response is strongly preferred.
• Bilingual fluency in English (Spanish, Farsi, Dari, Pashto and/or Arabic) is strongly preferred.
• Strong leadership, conflict resolution, and organizational skills.
• Completion of mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory
• Completion of required FEMA Incident Command System (ICS) trainings is mandatory prior to deployment.

About the Workforce Group

The Workforce Group a LEMOINE company is a Great Place to Work Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.