Lead Court Interpreter Scheduler

Massachusetts Black Women Attorneys; Boston (MA); On-site; USD 69,000 - 102,000; Full time

Job summary

Massachusetts Trial Court is seeking a Court Interpreter Scheduler to ensure LEP court users are scheduled for interpreter services across court events. The role supports the Language Access and Court Records Department.

The position involves real-time scheduling, problem solving, and coordinating with multiple court departments to maintain service levels while adhering to the union agreement and pay band guidelines.

Qualifications

• Bachelor's Degree from an accredited college.
• Three (3) years of related work experience.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Assists in the assignment and scheduling of court interpretation and translation services for court operations.
• Identifies operational problems and makes appropriate recommendations to the scheduling supervisor, including revising schedules.
• Creates and updates assignments in OLA’s electronic scheduling system in real time, responding to changes and emergencies throughout the workday.
• Provides customer service concerning interpretation services and scheduling to court departments.
• Verify court interpreter assignments upon request.
• Performs other duties as required

Skills

MS Office

Data entry

Customer Service

Leadership

Time management

Attention to detail

Education

Bachelor's Degree

Tools

MassCourts

Job description

Massachusetts Trial Court is seeking a Court Interpreter Scheduler to ensure LEP court users are scheduled for interpreter services across court events. The role supports the Language Access and Court Records Department.

The position involves real-time scheduling, problem solving, and coordinating with multiple court departments to maintain service levels while adhering to the union agreement and pay band guidelines.