Lead Cosmetologist

Omni Hotels & Resorts; Hot Springs (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading resort is seeking a Lead Cosmetologist to oversee spa staff, ensuring high standards of service and training. The ideal candidate will have a VA State License and experience in the cosmetology field, with a focus on guest satisfaction and team leadership.

Qualifications

• Must be 18 years of age.
• Ability to lift up to 45 pounds and push/pull 100 pounds.
• Must have flexibility in scheduling.

Responsibilities

• Train and hold spa associates accountable for service standards.
• Assist with product management and ensure treatment rooms are stocked.
• Provide feedback for performance reviews of spa staff.

Skills

Customer Service

Team Player

Flexibility

Positive Attitude

Education

VA State License of Cosmetology

Two years related experience

Job description

Location

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

The Lead Cosmetologist is responsible for ensuring that all Cosmetologists, Estheticians, Nail Technicians, and Hair Stylists, are trained on treatment protocols, guest service procedures, open and closing duties, general sanitation procedures, and Omni policies. The Lead Cosmetologist is responsible for guest satisfaction by providing and maintaining the highest standards of customer service and creating a feeling of comfort and relaxation for our guests. The Lead Cosmetologist is responsible for maintaining cleanliness throughout the Salon, Spa Treatment Rooms, and Prep Areas. The Lead Cosmetologist is expected to maintain a consistently positive attitude and knowledge of all facets of the operation with attention to detail is required.

Responsibilities

• Display effectively, communicate and hold all spa associates accountable for The Trilogy.
• Assist Spa Director/Manager in maintaining a par level of treatment products. Assist with reorders as needed. Ensure all treatments rooms are adequately stocked.
• Assist Spa Director/Manager by ensuring all products are used in an efficient manner.
• Provide training/coaching/counseling as needed should a spa service complaint be received.
• Assist Spa Director/Manager by doing a regular walk-thru of the spa treatment areas to ensure all equipment is working and rooms are being maintained to standard.
• Assist with the Interview process of new Cosmetologists, Estheticians, Nail Technicians, and Hair Stylists and provide all onboarding training so that all new Cosmetologists, Estheticians, Nail Technicians, and Hair Stylists can provide treatments using Homestead protocols.
• As needed, lead inspiring morning Stand-up meetings that motivate spa associates to provide great spa treatments, impeccable guest service and sell product.
• The Lead Cosmetologist will train all new Cosmetologists, Estheticians, Nail Technicians, and Hair Stylists to standard as well as complete all 30/60/90-day checklists as required.
• Provide Spa Director/Manager feedback pertaining to annual performance reviews for Cosmetologists, Estheticians, Nail Technicians, and Hair Stylists.
• No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. Any additional task/project requested by the Spa Director/Manager.

Qualifications

Job Requirements:

• Must be 18 years of age.
• Must be able to lift, hold, and carry up to 45 pounds.
• Must be able to push/pull 100 pounds.
• Must be able to sit/stand and walk for the entirety of the scheduled shift.
• Must have the ability to work weekends, holidays, mornings, and evening shifts.
• Knowledge of facility layout and ability to provide directions to the hotel.
• Ability to work under pressure and maintain a positive attitude.
• Maintain a friendly, professional, congenial personality.
• Flexibility in regard to scheduling. Responsible and dependable.
• Ability to make good decisions and be a team player.

Education and/or Experience:

• VA State License of Cosmetology
• Two years related experience; or equivalent combination of education and experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].